Retail Operations Reporting Lead
| Posting date: | 03 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 02 January 2026 |
| Location: | E14 9SH |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 150601 |
Summary
Retail Operations Reporting Lead
Contract: Professional Services, Production & Technology
Location: London, E14 9SH
Hours of work: 37.5
Contract Type: Fixed Term Contract
We are looking for a Retail Operations Reporting Lead to join our team and play a key role in providing visibility of retail activity and performance. This role offers the opportunity to work with large datasets, create meaningful analysis, and drive continuous improvement in reporting processes.
Job Description
As the Retail Operations Reporting Lead, you will be responsible for ensuring the Retail Operations team and its clients have clear visibility of activity and performance. You will manage the creation and distribution of weekly, monthly, and ad-hoc reports, ensuring accuracy and clarity.
In addition, you will own and maintain key trackers, collating information from team members and facilitating review meetings. This role requires advanced Excel skills and offers scope to develop Power BI reporting solutions. You will play a proactive role in improving reporting quality, supporting decision-making, and driving innovation in reporting processes.
Key Responsibilities
Collate and distribute weekly operations reports (e.g., open maintenance tickets for retail stores).
Prepare and circulate monthly performance reports against team targets.
Fulfil ad-hoc client data requests with clear, accurate reporting.
Ensure all outputs meet professional standards and user needs.
Present report findings in meetings when required.
Maintain and update retail store lists, including openings and closures.
Own and manage key team trackers (e.g., action logs) and facilitate review meetings.
Assist during team absences as needed.
Proactively flag risks identified in reports and trackers.
Liaise with IT teams to resolve reporting-related issues.
Drive continuous improvement of reporting processes and tools, including opportunities to use Power BI.
Professional and Personal Competencies/Qualifications
Advanced Microsoft Excel skills (will be tested at interview)
Strong knowledge of Microsoft 365 (PowerPoint, Outlook, SharePoint)
Minimum 1 year experience in a reporting role (preferably in FM or operations)
Experience using data to inform business decisions
Ability to interpret business requirements and deliver relevant reporting
Excellent attention to detail and commitment to data accuracy
Strong organisational and planning skills
Professional, customer-focused approach with polished communication skills
Proactive, flexible, and self-motivated team player
Growth mindset and willingness to upskill in reporting tools
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
Contract: Professional Services, Production & Technology
Location: London, E14 9SH
Hours of work: 37.5
Contract Type: Fixed Term Contract
We are looking for a Retail Operations Reporting Lead to join our team and play a key role in providing visibility of retail activity and performance. This role offers the opportunity to work with large datasets, create meaningful analysis, and drive continuous improvement in reporting processes.
Job Description
As the Retail Operations Reporting Lead, you will be responsible for ensuring the Retail Operations team and its clients have clear visibility of activity and performance. You will manage the creation and distribution of weekly, monthly, and ad-hoc reports, ensuring accuracy and clarity.
In addition, you will own and maintain key trackers, collating information from team members and facilitating review meetings. This role requires advanced Excel skills and offers scope to develop Power BI reporting solutions. You will play a proactive role in improving reporting quality, supporting decision-making, and driving innovation in reporting processes.
Key Responsibilities
Collate and distribute weekly operations reports (e.g., open maintenance tickets for retail stores).
Prepare and circulate monthly performance reports against team targets.
Fulfil ad-hoc client data requests with clear, accurate reporting.
Ensure all outputs meet professional standards and user needs.
Present report findings in meetings when required.
Maintain and update retail store lists, including openings and closures.
Own and manage key team trackers (e.g., action logs) and facilitate review meetings.
Assist during team absences as needed.
Proactively flag risks identified in reports and trackers.
Liaise with IT teams to resolve reporting-related issues.
Drive continuous improvement of reporting processes and tools, including opportunities to use Power BI.
Professional and Personal Competencies/Qualifications
Advanced Microsoft Excel skills (will be tested at interview)
Strong knowledge of Microsoft 365 (PowerPoint, Outlook, SharePoint)
Minimum 1 year experience in a reporting role (preferably in FM or operations)
Experience using data to inform business decisions
Ability to interpret business requirements and deliver relevant reporting
Excellent attention to detail and commitment to data accuracy
Strong organisational and planning skills
Professional, customer-focused approach with polished communication skills
Proactive, flexible, and self-motivated team player
Growth mindset and willingness to upskill in reporting tools
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.