TAM (Technical Account Manager) Manager
| Posting date: | 02 December 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 01 January 2026 |
| Location: | London, EC2M 4AA |
| Company: | NatWest Group |
| Job type: | Permanent |
| Job reference: | R-00269509 |
Summary
Join NatWest Boxed as our TAM Manager
In this role you'll manage a team of TAMs (Technical Account Managers) and ensure that customers understand Boxed product specifications, operational capabilities, timelines and other plans.
What you'll be responsible for:
- Leading the TAM team across multiple parallel client deliverables
- Defining and implementing the Boxed TAM strategy, scaling the function to support growth targets
- Ownership of all technical client relationships and communication channels for all Product, Technical, and Delivery discussions
- Owner of the Client Implementation Plan (and feeding into the overall NatWest Boxed integrated plan)
- Driving pre-sales technical scoping and resource estimation for multi-million pound BaaS opportunities
- First point of escalation for TAM team - bringing in SMEs only when needed (to minimise distraction from core delivery)
- Project & Delivery Leadership, Governance, and Reporting
What makes you a great fit (skills/knowledge required)
- Extensive vendor-side experience of managing B2B technical relationships (covering products and delivery) with large corporate clients
- Ability to coordinate multiple programs of work with multiple clients
- Excellent planning and reporting skills, demonstrated by a successful track record of delivering B2B SaaS programs of work
- Proven experience managing and mentoring a high-performing technical team of TAMs, including hiring and performance management
- Amazing ability to understand a client’s commercial challenges and translate into technical solutions that can be delivered by Boxed using current and planned functionality
- Ability to help steer product roadmap based on real client / customer interactions (by providing input to Product Managers)
It would be great if you also had:
- A strong understanding of BaaS and Embedded finance markets (across Savings and Lending)