Practice Operations Manager
| Posting date: | 02 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | Manchester, M8 4RF |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0139-25-0002 |
Summary
Oversee the daily operations of the practice to ensure smooth, efficient service delivery. Optimise patient access, appointment systems, workflow processes, and service efficiency. Monitor operational performance and implement improvements where needed. Ensure effective communication across clinical and non-clinical teams. Line-manage administrative and reception teams, providing leadership, support, supervision, and development. Lead on recruitment, induction, training, rotas, and performance management. Promote a positive, collaborative, and patient-focused workplace culture. Manage staffing levels to meet service needs. Support compliance with CQC standards, health & safety legislation, safeguarding, and practice policies. Contribute to audits, risk assessments, and quality improvement initiatives. Assist in maintaining up-to-date operational policies, procedures, and protocols. Oversee reception and administrative functions to ensure excellent patient service. Respond to patient queries, complaints, and feedback in a professional and timely manner. Drive improvements in patient satisfaction and access to care. Support the use and optimisation of clinical systems. Assist with the rollout of digital tools, online services, and operational technology. Troubleshoot issues and liaise with IT support where necessary. Oversee the management of practice premises, maintenance, and equipment. Ensure health & safety policies are followed and appropriate records are maintained. Support business continuity and emergency planning. Act as a key point of contact for staff, patients, service providers, PCN colleagues, and external partners. Support effective internal and external communication across the practice. Attend relevant meetings and contribute to operational decision-making. Work with the Partners on service development and long-term planning. Support change management and improvement projects. Contribute to delivering the practices strategic objectives. Responsibility for the management of the practice budget in conjunction with the Partners. Responsible for management of petty cash system in line with the Company's procedures. Responsible for maintaining patient list sizes within contractual requirements. Responsible for ensuring awareness of the Quality Outcomes Framework throughout the practice and for ensuring appropriate delivery, in conjunction with the Clinical Lead, to a highest level. To be involved with the Safeguarding Team of the practice to make sure all requests are dealt with.