Corporate Receptionist
| Dyddiad hysbysebu: | 02 Rhagfyr 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Rhagfyr 2025 |
| Lleoliad: | M60 0AG |
| Cwmni: | Mitie |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 86767 |
Crynodeb
Our values and behaviours
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
-We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
-We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
-We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customersand keeping our promises is in our DNA.
-Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
-Our customers' business, is our business: we are a partner, trusted for our expertise and for puttingour customers at the heart of everything we do.
Job objectives and responsibilities
· Deliver a five start VIP front of house service to a corporate building in the heart of Manchester.
· To live and breath our client VIP Customer service Strategy and to be a role model of that Strategy.
· Consistently drive performance and introduce best in class working practices.
· To ensure guests receive a warm welcome to Co-Op in compliance with the Co-Op Security Policy, building requirements and Health and Safety Regulations.
· To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times in accordance with Co-Op grooming standards.
· To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
· To be knowledgable of local transport information and amenities such as restaurants and entertainment.
Main duties
· Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required. Provide all our clients and collegues with thatVIP 5 Star service and welcome.
· To communicate regularly via email and over the phone with member's of the business ensuring all their needs are met.
· To have good building knowledge for assisting in customer and business enquiries.
· Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.
· Report issues through the FM Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactory.
· Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices.
· Receive objectives and projects from Front of House Team leader as required.
· Be flexible in approach to work requirements in order to maintain the standards required as a Mitie employee.
· Cross Train with our workplace Concierge Team to provide cover as needed.
· Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation.
Person Specification
· Experienced in delivering VIP customer service in a corporate / hospitality environment
· Customer Service / Hospitality based qualification
· Strong communication skills (both written and verbal).
· Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.
· The ability to interact confidently with all levels of business and guests.
· Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
· Strongly self motivated individual possessing a can do attitude and a drive to learn.
· A positive, outgoing personality looking to be part of a strong and established team.
Delivering the exceptional, every day
• Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
• Our promise to our people: a place to work where you can thrive and be your best every day.
• Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
• Our culture - our core values and how we behave:
-We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
-We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
-We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customersand keeping our promises is in our DNA.
-Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
-Our customers' business, is our business: we are a partner, trusted for our expertise and for puttingour customers at the heart of everything we do.
Job objectives and responsibilities
· Deliver a five start VIP front of house service to a corporate building in the heart of Manchester.
· To live and breath our client VIP Customer service Strategy and to be a role model of that Strategy.
· Consistently drive performance and introduce best in class working practices.
· To ensure guests receive a warm welcome to Co-Op in compliance with the Co-Op Security Policy, building requirements and Health and Safety Regulations.
· To take pride In your appearance, presenting yourself in a highly polished and well groomed fashion at all times in accordance with Co-Op grooming standards.
· To ensure that the correct uniform is worn, pressed and cleaned regularly and that the uniform policy is adhered to at all times.
· To be knowledgable of local transport information and amenities such as restaurants and entertainment.
Main duties
· Meeting and greeting clients; Ensuring all guests are checked in a timely manner and informing the relevant host of their arrival, taking and storing luggage as and when required. Provide all our clients and collegues with thatVIP 5 Star service and welcome.
· To communicate regularly via email and over the phone with member's of the business ensuring all their needs are met.
· To have good building knowledge for assisting in customer and business enquiries.
· Proactive ‘visual maintenance' of communal areas, staircases, coffee points and copy areas, engaging with the relevant section of the FM teams as appropriate.
· Report issues through the FM Helpdesk as and when they occur, ensuring that all service requests reported are monitored and completed satisfactory.
· Enthusiastically support colleagues across the team and at all levels, promoting and sharing best working practices.
· Receive objectives and projects from Front of House Team leader as required.
· Be flexible in approach to work requirements in order to maintain the standards required as a Mitie employee.
· Cross Train with our workplace Concierge Team to provide cover as needed.
· Be familiar with all fire, emergency and health and safety procedures that apply to the site acting as Fire Marshall in case of evacuation.
Person Specification
· Experienced in delivering VIP customer service in a corporate / hospitality environment
· Customer Service / Hospitality based qualification
· Strong communication skills (both written and verbal).
· Competence in computers and software packages including MS Outlook, Word, Excel and PowerPoint.
· The ability to interact confidently with all levels of business and guests.
· Proactive and forward thinking approach to work, demonstrating adaptability and a desire to improve on existing working practices.
· Strongly self motivated individual possessing a can do attitude and a drive to learn.
· A positive, outgoing personality looking to be part of a strong and established team.