12459 - Senior Service Designer - Senior Service Designer
| Posting date: | 02 December 2025 |
|---|---|
| Salary: | £58,511 to £70,725 per year |
| Additional salary information: | The national salary is £58,511 - £65,329, London salary is £63,343 - £70,725. Your salary will be dependent on your base location |
| Hours: | Full time |
| Closing date: | 22 December 2025 |
| Location: | UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Ministry of Justice |
| Job type: | Permanent |
| Job reference: | 12459 |
Summary
Important salary details:
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
GDD:
Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User Centred Design job family and is a Service Designer role at Senior Service Designer level.
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
We’re looking for a Senior Service Designer who is passionate about designing digital services that are simple enough for everyone to use. You’ll play a key role in building our capability to design and continuously iterate world-class, user-centred, inclusive services for internal and external users. The Digital Delivery team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.
Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As a service designer, you’ll work closely with user researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues.
Key Responsibilities:
We are looking for a senior service designer with a track record of:
• designing systems for use across multiple complex services based on user needs and can identify the simplest of a variety of approaches
• interpreting the needs of technical and business stakeholders, managing stakeholder expectations and hosting difficult discussions in the team and with senior stakeholders to influence progress.
• making decisions characterised by medium levels of risk and complexity and recommending decisions as risk and complexity increase, building consensus between services or independent stakeholders.
• bringing people together to form a motivated team and help create the right environment for a team to work in, mentoring and developing the team as needed.
• leading the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met. (Skill level: expert)
• identifying, communicating and working within constraints, challenging the validity of constraints when appropriate and ensuring standards are being met.
New recruits to the Civil Service joining MoJ are expected to join at the band minimum.
Existing Civil Servants applying on promotion, will usually be appointed on the salary minimum of the new pay band, or receive an increase of 10 percent on the current base salary, whichever is higher (This is restricted to the pay maximum of the new band).
GDD:
Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User Centred Design job family and is a Service Designer role at Senior Service Designer level.
Reserve List:
HMCTS run a Reserve List, where candidates who are unsuccessful at interview by only a few points, can be offered other roles, at the same band, for up to 12 months. You will be able to view your status via the application screen. If you have been added to the Reserve List, your status will show either Merit or Reserve list.
Introduction:
These are exciting times at HM Court and Tribunals Service (HMCTS). As an agency of the MoJ, we support the judiciary across England and Wales to deliver justice by running courts and tribunals and processing outcomes, and we are looking for talented people to help us achieve our ambitions. It will be challenging, important and rewarding.
HMCTS Digital and Technology Services (DTS) is a specialist technology directorate which provides support to HMCTS in the use of IT and Digital.
DTS is committed to being a great place to work and part of our offer is brilliant training opportunities and support from expert colleagues. As well as that you’ll find flexible working, an inclusive culture and a place where your opinion is valued.
Please follow the link below for further information about HMCTS. www.gov.uk/government/organisations/hm-courts-and-tribunals-service
Job Description:
We’re looking for a Senior Service Designer who is passionate about designing digital services that are simple enough for everyone to use. You’ll play a key role in building our capability to design and continuously iterate world-class, user-centred, inclusive services for internal and external users. The Digital Delivery team at HMCTS is redesigning and rebuilding our courts and tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.
Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do. As a service designer, you’ll work closely with user researchers, analysts and frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues.
Key Responsibilities:
We are looking for a senior service designer with a track record of:
• designing systems for use across multiple complex services based on user needs and can identify the simplest of a variety of approaches
• interpreting the needs of technical and business stakeholders, managing stakeholder expectations and hosting difficult discussions in the team and with senior stakeholders to influence progress.
• making decisions characterised by medium levels of risk and complexity and recommending decisions as risk and complexity increase, building consensus between services or independent stakeholders.
• bringing people together to form a motivated team and help create the right environment for a team to work in, mentoring and developing the team as needed.
• leading the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met. (Skill level: expert)
• identifying, communicating and working within constraints, challenging the validity of constraints when appropriate and ensuring standards are being met.