Complaints Administrator

Summary

Complaints Administrator
42.5 hours per week
£30K per annum
Based out of Whitechapel and Bromley

£30,000 per annum

Based out of Whitechapel 3 days per week & Bromley up to two days per week when required

Key Responsibilities

Support the PPM Supervisor by raising PPM tasks & follow on works while updating work notes accordingly.
Handle all paperwork from engineers which may need scanning or laminating for physical logs. This includes health and safety tick sheets or certificates.
Transfer and maintain accurate information across relevant client and company systems.
Handle complaints, ensuring all associated tasks are carried out (logging, drafting responses, updating systems, correspondence, liaising with team to book complaints work in, speak with residents/clients, escalation where needed).
Issue and coordinate letter drops for planned works or shutdowns including missed appointment vouchers.
Provide professional communication with clients, tenants, and engineers, ensuring clear updates and resolutions.
Provide additional administrative support to the contract team as required.

Key skills and experience required

Experience in an administrative role
Strong organizational skills with the ability to manage multiple tasks and deadlines
Proficiency in Microsoft (Excel, Word, Outlook)
Excellent communication skills, both written and verbal
High attention to detail and accuracy in all administrative processes
Proactive and solution focused with a positive attitude
Strong problem-solving skills and ability to work under pressure
Excellent time management and prioritization skills