Quality and Governance Coordinator
| Dyddiad hysbysebu: | 01 Rhagfyr 2025 |
|---|---|
| Cyflog: | £31,049.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31049.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Rhagfyr 2025 |
| Lleoliad: | Peasedown St John, BA2 8SG |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | U0043-208 |
Crynodeb
Quality Improvement & Governance Work collaboratively with the Head of Quality and Governance to deliver the organisations programme of quality improvement and integrated governance. Promote patient safety and clinical/corporate governance across all Independent Health Group (IHG) services, ensuring effective management of incidents, complaints, claims, patient experience, and risk. Support the drafting, implementation, and maintenance of corporate quality and risk management policies, guidelines, and standard operating procedures. Arrange and provide secretariat support for governance meetings as required. Audit & Reporting Support the Head of Quality and Governance and Matrons with the ongoing development and oversight of the IHG audit programme. Collate, analyse, and report on quality functions, including patient feedback (Friends and Family Test, PROMs). Produce internal and external quality and operational reports, including monthly performance reports, quarterly Integrated Care Board (ICB) Quality Schedules/CQUIN reporting (when required), annual Quality Accounts, and CQC notifications. Support the Head of Quality and Governance with conduct detailed analysis of trends and themes from audits, incidents, and complaints, preparing assurance reports and presenting findings to governance committees. Risk & Incident Management Support the Head of Quality and Governance in providing operational support, oversight, and management of the IHG Electronic Risk Management System Manage the organisational risk register, ensuring risks are categorised, mitigated, monitored, and escalated in line with policy. Deliver daily risk assessments of reported incidents, ensuring appropriate management through patient safety and non-patient safety processes. Support the Head of Quality and Governance with compliance against Patient Safety and Incident Response Framework (PSIRF), advising clinical teams on incident responses and assisting with draft chronologies for early case reviews and safety huddles. Cascade updates, safety alerts, and notices (CAS, Health and Safety, NICE guidance) to ensure clinical standards and practice remain current. Complaints & Claims Oversee and monitor the patient complaints and concerns management system, ensuring compliance with NHS complaints standards. Support the Head of Quality and Governance with complaints investigation and drafting of response letters. Support the management of formal claims handling processes. Liaise with patients and families to arrange meetings, always exercising discretion and confidentiality. Regulatory Compliance Assist the Head of Quality and Governance in ensuring compliance with Care Quality Commission regulations and standards. Produce quarterly compliance assurance reports and support CQC inspections and quality assurance visits, including evidence collation and submission. Undertake and maintain Health and Safety risk assessments, supporting delivery of the health and safety function and collating assurance evidence from third-party providers/sites. Document Management & Training Maintain and manage IHG policies, SOPs, guidelines, and other documents, ensuring timely review and correct version control in line with corporate records management standards. Support the Head of Quality and Governance with drafting corporate quality and risk management policies, guidelines and standard operating procedures. Support the Quality and Governance Assistant in overseeing document management processes. Deliver induction and ad hoc training sessions on quality, governance, risk management, and patient safety. Administrative Support Maintain accurate records of all actions arising from quality and governance functions within central electronic files. Provide administrative support as required, contributing to wider organisational processes beyond the Quality and Governance team.