Service Desk Officer
| Posting date: | 01 December 2025 |
|---|---|
| Salary: | £24,370 to £25,320 per year |
| Hours: | Full time |
| Closing date: | 08 December 2025 |
| Location: | Huntingdon, Cambridgeshire |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Huntingdonshire District Council |
| Job type: | Permanent |
| Job reference: |
Summary
3C ICT is our shared IT service between Cambridge City Council, Huntingdonshire District Council and South Cambridgeshire District Council. The shared service was established in April 2016 to provide a more efficient way of delivering ICT services across the three partner councils and has now matured into a reliable and efficient operation.
Our team of 80+ staff provide a range of services from digital development and integration, to server management and maintenance as well as standard desktop and business application support. On a day-to-day basis, we manage and deliver all the IT systems and services needed by our partners and customers. We are a modern IT Operation utilising Office 365, Microsoft Azure, DevOps and other up-to-date applications.
Our vision is to help our Council partners standardise, automate, integrate and optimise their IT systems to help them gain the best possible business benefit from their investment whilst maintaining the strictest standards of security, privacy and flexibility. This approach also helps them realise the combined economies of scale of working in a local government partnership.
Ultimately our work improves outcomes for local residents and businesses, giving our staff the opportunity to feel that they are contributing to the local area in a positive way and supporting those most at need through difficult times.
We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
Job details
If you are confident, organised and have an interest in IT and computers (whether professionally or recreationally) we want to hear from you.
We are seeking a highly motivated and detail-oriented individual to join our IT service desk support team.
This is a great introductory role to working in IT and you will be working in a help desk environment helping our staff with a variety of IT issues and questions.
The individual will be providing first line Service Desk/Help Desk support within the ICT Shared Service to customers across the three Councils.
Daily tasks will include:
analysing and resolving IT incidents with a varying degree of complexity
maintaining system performance across the authority’s IT estate
assisting with access control configuration to 2,000+ users across the partnership
providing support for in excess of 50+ corporate systems.
This role is full-time, placed at one of three office locations across the 3C district council main sites in Huntingdon, Cambridge City and Cambourne.
The successful applicant should be prepared to work a variety of shift patterns, including 7am to 3pm, 8am to 4pm, 9am to 5pm and 10am to 6pm.
The specific shift assigned will depend on the current team setup, but we will strive to accommodate individual preferences while ensuring that the overall logistical needs of the team and business requirements are met.
In line with the Council's flexible working policy, there may be opportunities for individuals to work remotely on a case-by-case basis.
This role is subject to a satisfactory DBS check
An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
Apply
To apply for this position, please complete the application form.
The closing date is 9am on 8 December 2025 and interviews will be held shortly after.
However, this is a rolling campaign and we'll be reviewing applications on an ongoing basis and will close the advert early should we receive suitable applications, so please don't delay in applying!
Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at recruitment@huntingdonshire.gov.uk.
Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.
Working for the council
Huntingdonshire District Council (HDC) is passionate about providing high quality services to our communities, residents and businesses and this means we need to employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision making.
For many of our roles, our hybrid work model enables employees to work remotely while allowing for in-office collaboration opportunities across the district, with an expectation of being in the office at least two days a week. However, please note that some positions may require a more consistent presence in the office due to the nature of the work.
As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity on a full-time basis, and are a supportive employer, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.
Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.
Our team of 80+ staff provide a range of services from digital development and integration, to server management and maintenance as well as standard desktop and business application support. On a day-to-day basis, we manage and deliver all the IT systems and services needed by our partners and customers. We are a modern IT Operation utilising Office 365, Microsoft Azure, DevOps and other up-to-date applications.
Our vision is to help our Council partners standardise, automate, integrate and optimise their IT systems to help them gain the best possible business benefit from their investment whilst maintaining the strictest standards of security, privacy and flexibility. This approach also helps them realise the combined economies of scale of working in a local government partnership.
Ultimately our work improves outcomes for local residents and businesses, giving our staff the opportunity to feel that they are contributing to the local area in a positive way and supporting those most at need through difficult times.
We want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.
Job details
If you are confident, organised and have an interest in IT and computers (whether professionally or recreationally) we want to hear from you.
We are seeking a highly motivated and detail-oriented individual to join our IT service desk support team.
This is a great introductory role to working in IT and you will be working in a help desk environment helping our staff with a variety of IT issues and questions.
The individual will be providing first line Service Desk/Help Desk support within the ICT Shared Service to customers across the three Councils.
Daily tasks will include:
analysing and resolving IT incidents with a varying degree of complexity
maintaining system performance across the authority’s IT estate
assisting with access control configuration to 2,000+ users across the partnership
providing support for in excess of 50+ corporate systems.
This role is full-time, placed at one of three office locations across the 3C district council main sites in Huntingdon, Cambridge City and Cambourne.
The successful applicant should be prepared to work a variety of shift patterns, including 7am to 3pm, 8am to 4pm, 9am to 5pm and 10am to 6pm.
The specific shift assigned will depend on the current team setup, but we will strive to accommodate individual preferences while ensuring that the overall logistical needs of the team and business requirements are met.
In line with the Council's flexible working policy, there may be opportunities for individuals to work remotely on a case-by-case basis.
This role is subject to a satisfactory DBS check
An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.
Apply
To apply for this position, please complete the application form.
The closing date is 9am on 8 December 2025 and interviews will be held shortly after.
However, this is a rolling campaign and we'll be reviewing applications on an ongoing basis and will close the advert early should we receive suitable applications, so please don't delay in applying!
Should you have any additional questions regarding submitting an application, please contact the Recruitment Team at recruitment@huntingdonshire.gov.uk.
Please note that the official closing date is as above, and will be the correct date. Some third-party websites may have different dates. Please refer to the HDC website for the official closing date to ensure you do not miss out on applying.
Working for the council
Huntingdonshire District Council (HDC) is passionate about providing high quality services to our communities, residents and businesses and this means we need to employ and retain the most talented and dedicated people. Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision making.
For many of our roles, our hybrid work model enables employees to work remotely while allowing for in-office collaboration opportunities across the district, with an expectation of being in the office at least two days a week. However, please note that some positions may require a more consistent presence in the office due to the nature of the work.
As an employer who values diversity of thought, we seek to employ candidates from a range of backgrounds in order to make our organisation more innovative. We are seeking candidates who are looking for their next career opportunity on a full-time basis, and are a supportive employer, enabling our staff to work in an environment that produces high standards of work in an employee-led environment.
Equality, diversity and inclusion is at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.