General Manager

Posting date:	01 December 2025
Salary:	£41,000.00 to £43,368.00 per year
Additional salary information:	Competitive
Hours:	Full time
Closing date:	15 December 2025
Location:	Middle Wallop, S020 8EG
Company:	Sodexo Ltd
Job type:	Permanent
Job reference:	SDX/TP/1117004/151308

Summary

• 40 hours per week
• 5 out of 7 days
• £41,000 - £43,368 per annum
• Sodexo rewards and benefits

We are seeking an experienced Defence General Manager to take full accountability for the day-to-day management, coordination, and control of all Defence-related services across the designated contract and associated at Middle Wallop, Stockbridge Hants, SO20 8EGsite.

You will be responsible for delivering high-quality services in line with contractual requirements, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs), while also driving growth opportunities and ensuring operational excellence.

What You’ll Do:

• Overall management of Defence services in line with contract requirements and operational manuals

• Planning, organising, and managing service delivery across all operational business areas

• Ensure agreed service standards, SLAs, and KPIs are fully achieved and maintained

• Contribute to the growth of services while maintaining budgetary control

• Build and maintain strong client and customer relationships

• Manage and develop a team of direct reports, including performance management

• Act as Duty Manager and provide on-call, weekend, and holiday cover where required

• Work collaboratively with department managers to ensure smooth service delivery

• Monitor and maintain Health & Safety and Food Safety standards across all operations

• Promote employee engagement activities and create a positive working environment

• Attend meetings, team briefs, and performance reviews as required

• Support marketing initiatives and promotional activity where relevant

• Ensure professional standards and care of company equipment at all times

• Undertake training and continuous professional development

• Carry out any reasonable duties as directed by management

What You’ll Bring:

Essential

• Experience in a management role within the soft FM services industry

• Proven leadership and people management skills

• Knowledge of HR processes including recruitment, performance management, and disciplinary procedures

• Good written and verbal communication skills

• Strong numerical and organisational skills

• Knowledge of Health & Safety and Food Safety regulations

• Ability to work independently and within a team

• Proficient in MS Office (Word, Excel, Outlook)

• Strong attention to detail with a commitment to high standards

• Ability to analyse problems and develop effective solutions

Desirable

• Experience working in a military environment

• Previous experience in a similar role

• IOSH Managing Safely (or equivalent Health & Safety qualification)

• Food Safety qualification equivalent to CIEH Level 3

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Ready to be part of something greater? Apply today!