Aftercare Officer

Posting date:	01 December 2025
Salary:	£33,569.00 per year
Additional salary information:	£33569.00 a year
Hours:	Full time
Closing date:	28 December 2025
Location:	Coventry, CV8 3AZ
Company:	NHS Jobs
Job type:	Permanent
Job reference:	B0498-25-0006

Summary

To support Aftercare Manager: Patient/mission verification. Management and documentation of patient feedback. Support post care engagement/post contact journey. Base visits - Arrange, plan and support base visits as family/crew reunions. Engage in long term contact, long term recovery and wellbeing. Community building, onwardcharity pathways. Escalate complex emotional or clinical concerns to AM. Coordinate feedback and report data, themes and trends. Proactively seek feedback from patients on the effectiveness of the care delivered by TAASoperational crews using means to suit the patient and optimise their feedback. Support patients and families that already have established links including those whose journey has finished but may still wish to support TAAS with patient stories, speakers or asambassadors. SPOC: Act as the SPOC/gate keeper for patient stories and patient speakers with aftercare supportand follow up tracking. Launch target appeals to support aftercare and patient stories. Share patient and family stories with charity teams (with consent) to highlight the impact ofour work, and the impact they have on us. Coordinate patient speakers and storytellers for events, internal communications, andcampaigns, gatekeeping the requests and use. Promoting the work of TAAS through sharing their story to external audiences, Maintain a TAAS patient and family stories database, ensuring details are correctly stored,edited and inputted as required, maintaining GDPR throughout. This includes obtaining andsecuring informed consent forms. Enable the wider TAAS charity team to have access to Aftercare for vital charity activities sothat we can continue to provide for the patients of the future