Patient Services Team Member
| Dyddiad hysbysebu: | 01 Rhagfyr 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 31 Rhagfyr 2025 |
| Lleoliad: | Hailsham, BN27 1BH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A1103-25-0003 |
Crynodeb
Patient Services Job Description/Person Specification The Patient Services Team Member is the first point of contact for patients in a primary care setting. This role provides high-quality customer service, supports efficient clinic operations, and ensures a positive experience for patients through excellent communication, coordination, and administrative support. Key duties and Responsibilities Patient Reception & Customer Service Greet patients warmly and assist with check-in and check-out processes. Answer phone calls, respond to patient inquiries, and route calls appropriately. Maintain a professional, welcoming environment in waiting areas. Provide clear information on clinic protocols, appointment procedures, and available services. Scheduling & Coordination Working with Anima Triage to assist patients in their request for appointments Notify patients of test results, follow-up appointments, or required paperwork (as directed by clinical staff). Administrative & Operational Support Process payments from patients for insurance reports, letters and forms Maintain accurate patient records in the electronic health record (EMIS) system. Support daily operational tasks such as mailing, and data entry. Collaboration & Compliance Work closely with clinicians to support seamless patient flow. Assist with quality improvement initiatives and patient satisfaction efforts. Support onboarding and training of new team members. Require Skills & Qualifications Good standard of education Practical experience of working with others Strong communication, interpersonal, and problem-solving skills. IT and Keyboard skills Ability to multitask in a fast-paced clinical environment. Calm, professional demeaner and patient-centered attitude. Preferred Qualifications Experience in primary care setting Knowledge of medical terminology. Physical & Work Requirements Ability to sit for extended periods Working hours Shifts are 8am-1pm or 2pm to 6.30pm Full time 37 Hrs Part time 20 hrs