Service Desk Support Analyst
| Posting date: | 01 December 2025 |
|---|---|
| Salary: | £29,588 to £33,951 per year |
| Hours: | Full time |
| Closing date: | 15 December 2025 |
| Location: | Liverpool, Merseyside |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | The University of Liverpool |
| Job type: | Permanent |
| Job reference: | 101833 |
Summary
THE UNIVERSITY OF LIVERPOOL
DIRECTORATE OF PEOPLE AND SERVICES
IT SERVICES DEPARTMENT
SERVICE DESK SUPPORT ANALYST
Grade 5 £29,588 - £33,951 pa
The focus of the Service Desk Support Analyst role is to provide proactive technical support to customers using a range of contact methods including telephone, email, personal callers and online resources.
The customer user base includes University of Liverpool staff, students (including online) and associates based on and off campus.
Experience of supporting IT users in a similar environment and using a call logging tool is essential along with the ability to multi-task, work on own initiative and deal sensitively with enquiries from a diverse range of individuals.
You should have a minimum of three GCSE or equivalent, at grade C or above, including English Language and Maths. The post is available on a permanent basis.
Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
Job Ref: 101833 Closing Date: 15 December 2025
For full details and to apply online, please visit: https://recruit.liverpool.ac.uk
DIRECTORATE OF PEOPLE AND SERVICES
IT SERVICES DEPARTMENT
SERVICE DESK SUPPORT ANALYST
Grade 5 £29,588 - £33,951 pa
The focus of the Service Desk Support Analyst role is to provide proactive technical support to customers using a range of contact methods including telephone, email, personal callers and online resources.
The customer user base includes University of Liverpool staff, students (including online) and associates based on and off campus.
Experience of supporting IT users in a similar environment and using a call logging tool is essential along with the ability to multi-task, work on own initiative and deal sensitively with enquiries from a diverse range of individuals.
You should have a minimum of three GCSE or equivalent, at grade C or above, including English Language and Maths. The post is available on a permanent basis.
Commitment to Diversity
The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
Job Ref: 101833 Closing Date: 15 December 2025
For full details and to apply online, please visit: https://recruit.liverpool.ac.uk