Customer Service Adviser - Bereavements
| Posting date: | 01 December 2025 |
|---|---|
| Salary: | £26,000 per year |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 30 December 2025 |
| Location: | Skipton, BD23 1DN |
| Company: | Skipton Building Society |
| Job type: | Permanent |
| Job reference: | jr3608 |
Summary
Hours:
35 hours per week, Monday to Friday, full time Head Office based working. There are both permanent and FTC roles availableSalary:
£26,000 Per AnnumClosing Date:
Sun, 14 Dec 2025Are you an empathetic individual looking for a new challenge?
We have an opportunity for you to join our Bereavement and Registrations Team to assist with the administration of our customer accounts along with being the first point of contact for our bereaved customers, ensuring their queries are dealt with in a sensitive way with ‘right first time’ outcomes.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders; we're owned by our members.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.
You will be joining the Bereavements and Registrations team,consisting of 18 colleagues across 2 teams. We work closely with operational teams for both Money and Savings as well as other departments such as Financial Crime and Legal. Our role is to ensure we provide empathetic service to bereavement customers family members as well as registering power of attorney for vulnerable customers.
What’s In It For You?
Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;
Annual discretionary bonus scheme
25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Matching employer pension contribution (up to 10% per annum)
A commitment to training and development
Private medical insurance for all our colleagues
3 paid volunteering days per annum
Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups
We care about your health and wellbeing – we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?
In this role you’ll make sure the customer is at the heart of everything you do in order to optimise the customer experience. You’ll deal with both inbound and outbound calls in order to resolve queries and make sure you accurately update customers accounts and information.
You’ll also:
Build excellent relationships with colleagues
Seek to continually improve process and procedures to benefit the team and our customers
Keep up to date with regulations and requirements
Action inbound mail communication, handling important documents with confidentiality
Actioning death registrations, Power of Attorney registrations and Wills
Provide support, training and guidance to colleagues to upskill on processes
What Do We Need From You?
As you’ll be dealing with potentially vulnerable customers it goes without saying you’ll need to be empathetic, patient and resilient to make sure the customer gets the right outcome. You’ll be able to manage multiple workloads including telephone queries and administration tasks, making sure your work is accurate alongside delivering a great service to our customers.
The key competencies for this role are:
Excellent customer service skills
Able to work to deadlines in a busy environment
High attention to detail
Able to display empathy when dealing with customers
Able to identify process improvements and recommend changes
Proud member of the Disability Confident employer scheme