service advisor automotive
| Posting date: | 01 December 2025 |
|---|---|
| Salary: | £28,000 to £30,000 per month |
| Hours: | Full time |
| Closing date: | 31 December 2025 |
| Location: | dh1 2xl |
| Remote working: | On-site only |
| Company: | ajautomedics ltd |
| Job type: | Permanent |
| Job reference: |
Summary
ajautomedics a small family run garage in durham
About the Role – Service Advisor
As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with our workshop to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.
This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.
Key Responsibilities:
Greet customers and handle service enquiries both in person and over the phone
Book vehicles into the workshop, accurately inputting details into the system
Provide clear explanations of work required and keep customers informed throughout the service process
Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
Produce accurate invoices and explain charges to customers at collection
Upsell additional services, maintenance packages, and products where appropriate
Handle complaints and queries professionally and efficiently
Maintain high standards of showroom and reception area presentation
What We’re Looking For:
Experience in a Service Advisor role in the motor trade.
Excellent communication and organisational skills
A friendly, professional manner with a focus on customer satisfaction
The ability to work well under pressure and as part of a busy team
Strong IT skills and confidence )
Full UK driving licence – held for a minimum of 2 years
About the Role – Service Advisor
As a Service Advisor, you will be the first point of contact for customers visiting or contacting our service department. Your role is to deliver a seamless customer experience from booking through to vehicle collection. You’ll work closely with our workshop to ensure all work is carried out efficiently and to the highest standard, while keeping customers informed and reassured every step of the way.
This is a customer-focused role with a strong emphasis on organisation, communication, and delivering a premium experience.
Key Responsibilities:
Greet customers and handle service enquiries both in person and over the phone
Book vehicles into the workshop, accurately inputting details into the system
Provide clear explanations of work required and keep customers informed throughout the service process
Liaise with the workshop team to monitor job progress and ensure completion deadlines are met
Produce accurate invoices and explain charges to customers at collection
Upsell additional services, maintenance packages, and products where appropriate
Handle complaints and queries professionally and efficiently
Maintain high standards of showroom and reception area presentation
What We’re Looking For:
Experience in a Service Advisor role in the motor trade.
Excellent communication and organisational skills
A friendly, professional manner with a focus on customer satisfaction
The ability to work well under pressure and as part of a busy team
Strong IT skills and confidence )
Full UK driving licence – held for a minimum of 2 years