IT Support & Systems Administrator
| Dyddiad hysbysebu: | 29 Tachwedd 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Rhagfyr 2025 |
| Lleoliad: | MK42 7SH |
| Cwmni: | FORDS Packaging Systems Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 6a69a6eb-a430-4373-8a83-6ca3bd25a205 |
Crynodeb
IT Support & Systems Administrator
We have created a brand-new role for an experienced IT Support & Systems Administrator to partner with our IT Manager in providing excellent day-to-day IT service, and supporting broader IT initiatives. This is a hands-on, user-centric role. You’ll be the go-to person for our colleagues, ensuring smooth operations and assisting the IT Manager with strategic projects. If you are looking for a great next step in your IT career – a mix of support + project work + systems administration – we’d love to hear from you.
You’ll thrive if you enjoy:
- Helping people solve IT issues quickly and confidently and being the backbone of a strong IT function
- Working across systems and applications (not just desktop support)
- Being approachable, service-oriented and proactive
- Having the opportunity to work closely with a highly experienced IT Manager, gain broad exposure and expand your technical skill and depth
- Being part of a growing, dynamic business with a mission to innovate in packaging technology
Key Duties
- Provide front-line and escalation support for IT queries (hardware, software, systems and network) for our employee base of around 70, including several USA based employees.
- Triage incoming tickets in Jira, respond in a timely manner and maintain high service levels
- Support the Microsoft 365 environment: Outlook, SharePoint, OneDrive, Office apps to achieve business requirements.
- Assist the IT Manager with cyber security tasks: patch management, antivirus, firewall monitoring
- Become a super-user and system administrator for our ERP (Epicor) system and associated reporting tools; support users across departments
- Assist with IT procurement, supplier liaison, contract management (hardware, software, consumables).
- Support our telephony and mobile/landline infrastructure
- Delivery of IT training and inductions as required
- Participate in and assist project delivery of IT initiatives (e.g., migrations, new tools and software)
- Liaise with external MSP as directed and required.
- Any such tasks required from time to time, provided they are within the competence of the job holder.
- Very occasional out of hours support.
Skills/Experience
Essential
- Strong experience in a hands-on IT Technician/Engineer/Support role (ideally in SME environment)
- Practical experience with helpdesk tools (e.g., Jira, ServiceNow)
- Strong working knowledge of Windows Server, Windows 11, Active Directory
- Good experience with Microsoft 365 (including SharePoint/OneDrive)
- Solid networking knowledge: VPN, firewalls, WAN/LAN troubleshooting
- Broad understanding of IT systems: hardware, software, user support
Desirable
- Azure and Intune Administration
- Cyber security awareness (e.g., SIEM, baseline configuration
- Antivirus & patch management administration
- Database and/or coding experience
- ERP system experience (especially user support or reporting)
- Experience with cloud and physical server hardware
- Proven ability to write user documentation and support business processes
Person Specification
- A DBS Clearance will be required for this role
- Excellent communicator who builds strong relationships across departments
- Outstanding service mindset: proactive, responsive, helpful
- Strong attention to detail and accuracy in work
- Organised and able to manage a mixed workload, balancing routine support with project activity
- Collaborative team player, but also comfortable working independently
- Enthusiastic, keen to learn and grow your technical skills
Remuneration
- £competitive
- Discretionary bonus
- Early Friday finish – 37 hour working week (Monday to Thursday 8.00am – 4.30pm, Friday 8.00am – 1.00pm)
- 25 days holiday + bank holidays
- Company life insurance x 6 times
- Pension 5%
- Income protection after 3 years’ service
- Access to Independent Financial Adviser
- Office based – at our modern offices in Kempston, Bedfordshire.
Our Candidate Private Policy can be found here.