Care Coordinator

Posting date:	28 November 2025
Salary:	£24,975.84 per year
Hours:	Full time
Closing date:	28 December 2025
Location:	NR34 9QH
Remote working:	On-site only
Company:	Home Support Matters
Job type:	Permanent
Job reference:	CoordNov25-43367

Summary

Care Coordinator – Beccles Branch

Full-time | Monday–Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.

What You’ll Do

• Coordinate rotas and allocate care/support staff to ensure continuity of care

  
  

  • Be the central contact for customers, families, and professionals

    
    

    • Support new referrals, care planning and customer communications

      
      

      • Maintain accurate records and use electronic monitoring systems

        
        

        • Line manage care/support workers and support with queries

          
          

          • Monitor service delivery, resolve issues and escalate where needed

            
            

            • Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate)

              
              

              What We’re Looking For:

              • Strong communication and telephone skills

                
                

                • Good IT and administrative abilities

                  
                  

                  • Customer service experience (1 year+)

                    
                    

                    • Experience in the care sector

                      
                      

                      • Ability to prioritise, multitask and stay calm under pressure

                        
                        

                        Desirable: Experience managing people or working in a regulated care setting.