Service Charge Analyst
| Posting date: | 28 November 2025 |
|---|---|
| Salary: | £21.00 to £22.00 per hour |
| Hours: | Full time |
| Closing date: | 28 December 2025 |
| Location: | Sittingbourne, Kent, ME9 8GU |
| Company: | Daniel Owen Ltd |
| Job type: | Temporary |
| Job reference: | 28112025_1764342772 |
Summary
Service Charge Analyst
Location: Sittingbourne
Salary: £21 to £22 per hour
Contract Type: Temporary - ongoing
Hours: 35 per week
Social Housing Experience needed
Daniel Owen are proud to be representing a well-known client based in the Sittingbourne, Kent area who are looking for a highly skilled Service Charge Analyst to join their team.
What you'll be doing - Service Charge Analyst
- Providing responsive internal customer service and supporting all central aspects of service charge delivery in line with KPIs.
- Compiling and analysing reporting information to support the wider service charge team.
- Supporting the calculation and allocation of service chargeable expenditure, including preparing and loading data into various systems to ensure accurate charging.
- Identifying opportunities to increase efficiency by optimising and automating data workflows.
- Monitoring and auditing data quality to support validation and cleansing.
- Producing key performance statistics and metrics to support KPI monitoring.
- Maximising income recovery by ensuring charges are coded and allocated correctly.
- Supporting the development and embedding of systems and processes to improve service charge delivery.
- Reviewing and maintaining procedures and process maps to ensure consistent and accurate service charge setting.
- Assisting the team with data collection and analysis of service chargeable income and expenditure as part of the annual cycle.
- Supporting year-end certification and liaising with external auditors to evidence service chargeable expenditure.
What you'll need
- Excellent financial and numerical skills.
- Strong analytical ability.
- Good understanding of residential and commercial service charge management.
- Strong organisational skills and the ability to manage a varied workload to meet deadlines.
- Advanced Excel skills, including formulas, pivot tables, data cleaning, and data visualisation.
- High attention to detail and accuracy.
- Clear communication skills, with the ability to explain complex data to non-technical stakeholders.
- Strong critical-thinking and problem-solving skills.