IT Technician
| Posting date: | 28 November 2025 |
|---|---|
| Salary: | £25,989 per year |
| Hours: | Full time |
| Closing date: | 01 December 2025 |
| Location: | Crowborough, East Sussex |
| Remote working: | On-site only |
| Company: | MARK Education Trust |
| Job type: | Permanent |
| Job reference: |
Summary
Main Duties and Responsibilities:
Support the Senior IT Technician in the operational management and control of technical aspects of the installation, configuration and maintenance of the Academy’s ICT hardware, software and network infrastructure at Beacon Academy and across our Trust sites when required. including:
Servers, physical and virtual
Assisting in the management of AD, DNS, DHCP, Azure, 365
Web filtering and monitoring via Smoothwall
Wired and wireless network devices
Network and data security, VLANS and routing
System monitoring
Workstations and mobile devices
Telephony
CCTV
Access control
Software installation
Cabling to network devices
Network printing devices, including PaperCut platform
Interactive whiteboards and projectors, Smartboard and Promethean
Microsoft 365 administration
Installation of clients and updates of the MIS, SIMS
Third party stakeholder support as required
Monitoring of Helpdesk and Service Requests
Monitor and respond to tickets and service requests on the helpdesk
Ensuring that these are progressed within agreed Service Level Agreements (SLAs)
Acting as second line support and escalating to the Senior Technician as appropriate
Producing the appropriate ID badges, ensuring appropriate access control measures are implemented in line with Academy and Trust policies
General Support
Act as an additional point of contact regarding technical issues with manufacturers, suppliers and other support organisations
Update documentation which includes network design, inventories, details of licences and warranties
Co-ordinating with the rest of the department, ensure that the IT Asset Management Database is kept up to date in line with agreed audit schedules
Conduct equipment checks on a periodic basis
Work with the Junior Technician to arrange the collection and disposal of electronic equipment as required
Contribute to the continuous improvement of the Trust’s ICT services to meet its future needs
Work collaboratively with colleagues across the Trust’s ICT Department. This may, on occasion, require sign-off support subject to agreement.
Undertake any training as reasonably required to conduct the role.
Work across the trust supporting other academies where needed.
Support the Senior IT Technician in the operational management and control of technical aspects of the installation, configuration and maintenance of the Academy’s ICT hardware, software and network infrastructure at Beacon Academy and across our Trust sites when required. including:
Servers, physical and virtual
Assisting in the management of AD, DNS, DHCP, Azure, 365
Web filtering and monitoring via Smoothwall
Wired and wireless network devices
Network and data security, VLANS and routing
System monitoring
Workstations and mobile devices
Telephony
CCTV
Access control
Software installation
Cabling to network devices
Network printing devices, including PaperCut platform
Interactive whiteboards and projectors, Smartboard and Promethean
Microsoft 365 administration
Installation of clients and updates of the MIS, SIMS
Third party stakeholder support as required
Monitoring of Helpdesk and Service Requests
Monitor and respond to tickets and service requests on the helpdesk
Ensuring that these are progressed within agreed Service Level Agreements (SLAs)
Acting as second line support and escalating to the Senior Technician as appropriate
Producing the appropriate ID badges, ensuring appropriate access control measures are implemented in line with Academy and Trust policies
General Support
Act as an additional point of contact regarding technical issues with manufacturers, suppliers and other support organisations
Update documentation which includes network design, inventories, details of licences and warranties
Co-ordinating with the rest of the department, ensure that the IT Asset Management Database is kept up to date in line with agreed audit schedules
Conduct equipment checks on a periodic basis
Work with the Junior Technician to arrange the collection and disposal of electronic equipment as required
Contribute to the continuous improvement of the Trust’s ICT services to meet its future needs
Work collaboratively with colleagues across the Trust’s ICT Department. This may, on occasion, require sign-off support subject to agreement.
Undertake any training as reasonably required to conduct the role.
Work across the trust supporting other academies where needed.