Controller
| Posting date: | 28 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 December 2025 |
| Location: | OX4 6NJ |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 86870 |
Summary
Job Overview
-To provide general controller services. These duties will comply with the Assignment Instructions and site Standard Operating Procedures with a focus on customer service and customer care.
Main Duties
-To receive and provide a friendly welcome to all staff and customers attending and calling the control room.
-Recording all activities in the site log book including the monitoring of the CCTV system, fire & security alarm panels.
-To communication between security department and associates/contractors/visitors, emergency calls, escalation of incidents, administration of records, documents, paperwork, key issuing, daily shift handover reports, adhoc requests, daily workload administration - alarm tests, sprinkler drain downs, ensuring they are familiar with site rules, policies and procedures.
-To work alongside the Protective Services Team in managing all aspects of site security, remaining calm, vigilant and efficient at all times and effectively assist with a wide range of enquires and requests from staff, visitors and contractors.
-Display an outstanding level of customer service and understand the rationale behind the delivery.
-Enforce access procedures that are clearly stated in the Assignment Instructions and site Standard Operating procedures but always in a polite but assertive manner.
-Excellent interpersonal skills with the ability to communicate effectively with individuals at all levels.
-Answer telephone calls in accordance with the approved procedure.
-To ensure full compliance with GDPR regulations.
-Computer literate and punctual.
What we are looking for
-Demonstrated customer facing/customer service or front-of-house experience.
-Excellent written communication and interpersonal skills.
-Flexible and Reliable.
-Ability to work the set shift pattern.
-CCTV license preferential, SG or DS license essential.
-To provide general controller services. These duties will comply with the Assignment Instructions and site Standard Operating Procedures with a focus on customer service and customer care.
Main Duties
-To receive and provide a friendly welcome to all staff and customers attending and calling the control room.
-Recording all activities in the site log book including the monitoring of the CCTV system, fire & security alarm panels.
-To communication between security department and associates/contractors/visitors, emergency calls, escalation of incidents, administration of records, documents, paperwork, key issuing, daily shift handover reports, adhoc requests, daily workload administration - alarm tests, sprinkler drain downs, ensuring they are familiar with site rules, policies and procedures.
-To work alongside the Protective Services Team in managing all aspects of site security, remaining calm, vigilant and efficient at all times and effectively assist with a wide range of enquires and requests from staff, visitors and contractors.
-Display an outstanding level of customer service and understand the rationale behind the delivery.
-Enforce access procedures that are clearly stated in the Assignment Instructions and site Standard Operating procedures but always in a polite but assertive manner.
-Excellent interpersonal skills with the ability to communicate effectively with individuals at all levels.
-Answer telephone calls in accordance with the approved procedure.
-To ensure full compliance with GDPR regulations.
-Computer literate and punctual.
What we are looking for
-Demonstrated customer facing/customer service or front-of-house experience.
-Excellent written communication and interpersonal skills.
-Flexible and Reliable.
-Ability to work the set shift pattern.
-CCTV license preferential, SG or DS license essential.