Financial Support Officer - INTERNAL APPLICANTS ONLY - EAL11997
| Dyddiad hysbysebu: | 28 Tachwedd 2025 |
|---|---|
| Cyflog: | £29,454.00 i £31,461.00 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Rhagfyr 2025 |
| Lleoliad: | UK |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 5 ddiwrnod yr wythnos |
| Cwmni: | East Lothian Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | EAL11997 |
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Vacancy Information
Hourly rate of pay: £16.14 - £17.24
Days and Hours of Work:
Monday - Friday, 09:00-17:00
Flexi time is applicable, and starting and finishing times are flexible.
To start asap.
This post will be based at John Muir House, Haddington, with flexibility for remote working as part of a hybrid arrangement. Training will be office based and IT equipment will be provided.
The purpose of this role is to assess and make decisions on claims for The Scottish Welfare Fund, including Crisis Grants and Community Care Grants.
The successful candidate will help to reduce poverty and inequalities through the delivery of an efficient and effective Financial Support service and will help build financial resilience within our communities, working closely with other Council services and external agencies to deliver a joined-up approach.
You will also contribute to the development of the Financial Support team, supporting service improvement work.
A good understanding of the UK and Scottish welfare systems is essential.
The successful candidate must be highly motivated and demonstrate experience and ability working within a customer-focused/welfare environment, having had experience of working with vulnerable people in adverse social circumstances. Excellent communication skills are very important, and the ability to deal sensitively with customers who are facing financial hardship is a key personal quality required for the role.
You will need to be confident using Microsoft Office applications and other Council IT systems to work effectively in a hybrid environment.
Home / Hybrid Working Consideration
Applications for home or hybrid working will be considered for this post in accordance with East Lothian Council’s Home Working and Worksmart Policies which can be found here. Home or Hybrid working options can be discussed with candidates invited for interview.
Please Note:
All home/hybrid workers must live in the UK. Where an application for home-working is supported, it will be subject to a satisfactory trial period. Employees will be expected to attend Council offices for the duration of induction, and be on site in East Lothian workplaces, as required. Employees with a hybrid working arrangement in place will be office based and able to work from home, with permission, on an ad hoc basis.
INTERNAL APPLICANTS ONLY
This post is open only to current employees of East Lothian Council (this includes agency/casual/locum staff who are currently undertaking work for us).
Job Details
The Financial Support Officer contributes to an efficient and effective financial support service, promotes accountability and transparency, ensuring best value and quality of service delivery, and upholds the council's commitment to providing the correct benefits to the correct people at the correct time while adhering to established policies and standards.
Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview.
The ‘East Lothian Way’– values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them.
Job Requirements
Relevant Qualifications
Educated to ‘Higher’ level, NC or SVQ2 or equivalent or able to demonstrate equivalent knowledge, skills and competencies gained through previous experience.
Driving Licence
A full current driving licence is desirable for this post.
Level 1 Disclosure Clearance
This role requires Level 1 Disclosure Clearance to allow access to the Public Sector Network. ELC will submit a Police Act Disclosure application on behalf of the preferred candidate and receipt of the subsequent certificate will be required prior to commencement.
Please note:
If you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website.
Additional Information
For additional East Lothian Council employment information please click on the following link:
www.eastlothian.gov.uk/nonteachinginfo
If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link https://www.myjobscotland.gov.uk/contact-us.
If you require further information about this vacancy, please call 01620 827868, or email us on recruitment@eastlothian.gov.uk
Please note: We do not accept CV's (either electronically or by mail). All our vacancies must be applied for by fully completing the on-line application form. Although there is an ‘import data from my CV’ function on MyJobScotland, this only imports very limited data and should not be relied upon to complete the application form. If, for example, due to a disability, you are unable to complete the on-line application form you can contact us for a paper application via the telephone number or email address above.
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