Admin Officer
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | £13.90 per hour |
| Hours: | Full time |
| Closing date: | 04 December 2025 |
| Location: | Gloucester, Gloucestershire, gl1 1dq |
| Company: | Brook Street |
| Job type: | Temporary |
| Job reference: | BBBH428430_1764270846 |
Summary
Cancellations Support Officer
Location: Gloucester, GL1 1DQ
Contract: Temporary - 6 months (with potential extension)
Pay Rate: £13.90 per hour
Hours: 37.5 per week | Monday-Friday | 8am-4pm/9am-5pm (flexibility required)
Working Pattern: Fully office-based
Start Date: Monday 19th January 2026
We are recruiting Support Officer's to join a team supporting key HM Land Registry processes. This role is ideal for someone who is organised, confident on the telephone, and able to manage a high-volume workload with accuracy.
You will play a vital part in preventing unnecessary application cancellations by contacting lodging conveyancers, gathering information, and ensuring applications are correctly progressed.
Key Responsibilities
- Contact lodging conveyancers by telephone to confirm receipt of requisitions and request any outstanding information
- Grant extensions of time where appropriate and send follow-up correspondence
- Review applications approaching cancellation and take appropriate action
- Check application forms and previous actions taken
- Retrieve applications from the workflow system
- Maintain accurate records on the Points Arising Screen (PAS)
- Liaise with internal teams when required
- Support continuous improvement by identifying recurring issues
Essential Skills and Experience
- Confident and professional telephone manner
- Strong customer service experience
- Excellent attention to detail and ability to follow structured procedures
- Clear written communication skills
- Ability to prioritise and manage a busy workload
- Proficient in MS Office, particularly Word, Excel and MS Teams
- Ability to take clear notes and complete accurate data entry
If you are detail-focused, proactive and comfortable with regular telephone work, please apply online today.
Successful candidates will require a DBS check and 3 years of referencing.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.