Customer Contact Centre Support
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | £27,302 per year |
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | Caernarfon, Gwynedd |
| Remote working: | On-site only |
| Company: | Welsh Government |
| Job type: | Permanent |
| Job reference: | 3309 |
Summary
Are you passionate about delivering exceptional customer service and making a real difference in rural communities? The RPW Customer Contact Centre, based in the scenic town of Caernarfon, is the frontline for all incoming calls, emails, and online messages from farmers and rural stakeholders across Wales.
We’re looking for enthusiastic individuals to join our well-established team at a pivotal moment in Welsh agriculture. With the launch of the Welsh Government’s new Sustainable Farming Scheme in 2026, this is your chance to be part of a transformative journey that supports the future of farming in Wales.
As a key member of our Contact Centre, you’ll play a vital role in providing high-quality, efficient, and friendly support to RPW customers. If you thrive in a fast-paced environment, enjoy problem-solving, and want to contribute to meaningful change, we’d love to hear from you.
We’re looking for enthusiastic individuals to join our well-established team at a pivotal moment in Welsh agriculture. With the launch of the Welsh Government’s new Sustainable Farming Scheme in 2026, this is your chance to be part of a transformative journey that supports the future of farming in Wales.
As a key member of our Contact Centre, you’ll play a vital role in providing high-quality, efficient, and friendly support to RPW customers. If you thrive in a fast-paced environment, enjoy problem-solving, and want to contribute to meaningful change, we’d love to hear from you.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.