Front of House Coordinator
| Posting date: | 27 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 27 December 2025 |
| Location: | EC2M 4RB |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 150284 |
Summary
Front of House Coordinator
Contract: Banking
Location: London, EC2M 4RB
Hours of work: 40
Contract Type: Permanent
We’re looking for a Front of House Ambassador to join our Workplace Experience Team.
This role is key to delivering exceptional service and creating a welcoming environment for colleagues, clients, and visitors.
If you’re passionate about customer experience and enjoy working in a vibrant setting, this could be the perfect opportunity for you.
Job Description
As a Front of House Ambassador, you will be the first point of contact for everyone entering the workplace.
You’ll help curate an environment that promotes well-being, productivity, and a positive culture.
Working closely with colleagues and stakeholders, you’ll ensure smooth operations and a consistent, high-quality experience across all touchpoints.
Key Responsibilities
Deliver a 5-star service to colleagues, clients, and visitors.
Manage reception duties including visitor check-ins, room bookings, and telephone inquiries.
Handle personal requests such as printing, mobile charging, and travel arrangements.
Maintain a safe and tidy reception area and uphold Health & Safety standards.
Raise and manage helpdesk tickets, conduct site audits, and support service improvements.
Assist with events and provide support for desk bookings and meeting room systems (e.g., Condeco).
Act as Fire Warden and ensure compliance with evacuation procedures.
Collaborate with ISS teams and other service providers to ensure seamless service delivery.
Professional and Personal Competencies/Qualifications
Previous experience in corporate, hospitality, or customer service roles.
Excellent communication and interpersonal skills with a customer-focused mindset.
Proficiency in MS Office and ability to learn new systems quickly.
Excellent time management and organisational skills.
Ability to work independently and as part of a team.
High attention to detail and accuracy.
Flexible, motivated, and committed to delivering exceptional service.
Understanding of Health & Safety requirements.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Banking
Location: London, EC2M 4RB
Hours of work: 40
Contract Type: Permanent
We’re looking for a Front of House Ambassador to join our Workplace Experience Team.
This role is key to delivering exceptional service and creating a welcoming environment for colleagues, clients, and visitors.
If you’re passionate about customer experience and enjoy working in a vibrant setting, this could be the perfect opportunity for you.
Job Description
As a Front of House Ambassador, you will be the first point of contact for everyone entering the workplace.
You’ll help curate an environment that promotes well-being, productivity, and a positive culture.
Working closely with colleagues and stakeholders, you’ll ensure smooth operations and a consistent, high-quality experience across all touchpoints.
Key Responsibilities
Deliver a 5-star service to colleagues, clients, and visitors.
Manage reception duties including visitor check-ins, room bookings, and telephone inquiries.
Handle personal requests such as printing, mobile charging, and travel arrangements.
Maintain a safe and tidy reception area and uphold Health & Safety standards.
Raise and manage helpdesk tickets, conduct site audits, and support service improvements.
Assist with events and provide support for desk bookings and meeting room systems (e.g., Condeco).
Act as Fire Warden and ensure compliance with evacuation procedures.
Collaborate with ISS teams and other service providers to ensure seamless service delivery.
Professional and Personal Competencies/Qualifications
Previous experience in corporate, hospitality, or customer service roles.
Excellent communication and interpersonal skills with a customer-focused mindset.
Proficiency in MS Office and ability to learn new systems quickly.
Excellent time management and organisational skills.
Ability to work independently and as part of a team.
High attention to detail and accuracy.
Flexible, motivated, and committed to delivering exceptional service.
Understanding of Health & Safety requirements.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.