Customer Services Assistant
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £25218 |
| Hours: | Full time |
| Closing date: | 27 December 2025 |
| Location: | Beeston, Nottingham |
| Remote working: | On-site only |
| Company: | Broxtowe Borough Council |
| Job type: | Permanent |
| Job reference: | C99 / C100 |
Summary
X1 Full Time - Permanent – C99
X1 Part time - Permanent (16.5 hours) – C100
Salary - Grade 3
£ 25,218 Per Annum (pro rata for part time post)
A vacancy has occurred for a Full Time and Part Time Customer Services Assistant to join the Customer Services Department, based at the Council Offices in Beeston.
The main duties include providing reception and switchboard duties for the council. This is a busy section, handling up to 1000 visitors each Month and 3000 telephone calls each week.
Full- time post which is offered on the following hours:
Monday 08:30 to 17:00
Tuesday 08:30 to 17:00
Wednesday 08:30 to 17:00
Thursday 08:30 to 17:00
Friday - 08:30 to 16:30
Part Time Post which is offered on the following hours:
Wednesday 11:30 to 17:00
Thursday 11:30 to 17:00
Friday 11:00 to 16:30
As a Customer Services Assistant you’ll be talking to lots of different people who call up and drop into our reception at the Council Offices, Beeston. Sorting out any questions they have or delivering services that they want to access. In addition, Customer Services Assistants will also be responsible for managing the Council’s main switchboard, diverting calls to the relevant department as per the customer’s request.
Previous experience for this type of role would be an advantage but of course, but training will be provided.
Why join us?
The Council has five GREAT values which represent our standards and expectations of how we’ll work.
As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community.
The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.
As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.
Our preferred method for applying for jobs is online at www.broxtowe.gov.uk. (Please do not send CVs)
If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 917 3372
If you require further information on this post, please contact Nasim Rashid or Emma Jackson on 0115 9177777 ext numbers 3942/3941.
Please quote reference number: C99 FT / C100 PT
Closing Date: Midnight 4 January 2026
X1 Part time - Permanent (16.5 hours) – C100
Salary - Grade 3
£ 25,218 Per Annum (pro rata for part time post)
A vacancy has occurred for a Full Time and Part Time Customer Services Assistant to join the Customer Services Department, based at the Council Offices in Beeston.
The main duties include providing reception and switchboard duties for the council. This is a busy section, handling up to 1000 visitors each Month and 3000 telephone calls each week.
Full- time post which is offered on the following hours:
Monday 08:30 to 17:00
Tuesday 08:30 to 17:00
Wednesday 08:30 to 17:00
Thursday 08:30 to 17:00
Friday - 08:30 to 16:30
Part Time Post which is offered on the following hours:
Wednesday 11:30 to 17:00
Thursday 11:30 to 17:00
Friday 11:00 to 16:30
As a Customer Services Assistant you’ll be talking to lots of different people who call up and drop into our reception at the Council Offices, Beeston. Sorting out any questions they have or delivering services that they want to access. In addition, Customer Services Assistants will also be responsible for managing the Council’s main switchboard, diverting calls to the relevant department as per the customer’s request.
Previous experience for this type of role would be an advantage but of course, but training will be provided.
Why join us?
The Council has five GREAT values which represent our standards and expectations of how we’ll work.
As a disability confident employer and an organisation that is committed to equal opportunities, we welcome applications from all sections of the community.
The Council embraces flexible ways of working to ensure that we can attract the best talent and experience and get the most from our employees. Whilst meeting the needs of our residents is a priority and we can’t guarantee we can accept all flexible working requests, we are happy to discuss your options when you apply for a job with us.
As a Broxtowe Borough Council employee you can enjoy many benefits including a generous pension fund, loyalty awards and family friendly policies to help you balance your work and family life, as well as discounts and offers as part of our employee benefits scheme.
Our preferred method for applying for jobs is online at www.broxtowe.gov.uk. (Please do not send CVs)
If this is not possible, application packs can be obtained by contacting The Recruitment Team, Human Resources Division on 0115 917 3372
If you require further information on this post, please contact Nasim Rashid or Emma Jackson on 0115 9177777 ext numbers 3942/3941.
Please quote reference number: C99 FT / C100 PT
Closing Date: Midnight 4 January 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.