Customer Excellence Assistant
| Posting date: | 26 November 2025 |
|---|---|
| Salary: | £25,249 to £26,707 per year |
| Hours: | Full time |
| Closing date: | 03 December 2025 |
| Location: | Southampton, Hampshire |
| Remote working: | On-site only |
| Company: | University of Southampton |
| Job type: | Permanent |
| Job reference: | 3282125MT |
Summary
Are you looking for an exciting opportunity to join our team, based at our £36m Jubilee Sport and Recreation Centre?
Join Our Team as a Customer Excellence Assistant!
Are you passionate about delivering outstanding customer service? Do you enjoy helping others and working in a dynamic environment? We are looking for a friendly and proactive Customer Excellence Assistant to join our team at the University of Southampton Sport
Our Vision – Active-for-All 2031
We aim to make the University of Southampton the destination of choice for students and staff to thrive through inclusive, sustainable, and empowering physical activity experiences.
About the Role
As a Customer Excellence Assistant, you will be the first point of contact for students, staff, and visitors. You’ll provide information, support, and guidance in person, over the phone, and via email. Your role will be vital in ensuring everyone receives a warm welcome and the highest standard of service.
Key Responsibilities:
Greet and assist customers, ensuring a positive first impression.
Provide information and signpost enquiries to the right services.
Accurately maintain records and use computer systems to support daily tasks.
Handle card payments and reconcile transactions.
Support customers throughout their journey, from initial enquiry to resolution.
Work as part of a team to meet objectives and promote active, healthy lifestyles.
Uphold University policies and contribute to a culture of excellence.
What We’re Looking For:
Experience in a busy customer service environment.
Good IT skills (e.g., Microsoft Office).
Ability to communicate clearly and handle enquiries professionally.
A team player who can also work independently.
Willingness to learn and adapt.
Flexibility to work shifts, including evenings, weekends, and bank holidays.
Commitment to upholding our values of collegiality, quality, and inclusivity.
Our Customer Excellence Assistants work on a rota to ensure excellent service is provided throughout the week. Here’s an example shift pattern, working 36 hours per week:
Week 1:
Monday to Wednesday: 09:00 – 17:30
Thursday and Friday: 06:30 – 14:30
Weekend: Off
Week 2:
Monday to Wednesday: 14:30 – 22:30
Thursday and Friday: Off
Weekend: 06:30 – 15:00
Week 3:
Monday to Friday: 12:00 – 20:30
Weekend: Off
(Shifts may include early mornings, evenings, and weekends. Flexibility is essential.)
For more information before starting the application process, please contact Southampton Sport by emailing southamptonsport@soton.ac.uk (please add to your email: FAO Darshan Raman – Customer Excellence Supervisor).
Working at the University of Southampton:
Check out the staff benefits and why you should join us at The University of Southampton.
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
Join Our Team as a Customer Excellence Assistant!
Are you passionate about delivering outstanding customer service? Do you enjoy helping others and working in a dynamic environment? We are looking for a friendly and proactive Customer Excellence Assistant to join our team at the University of Southampton Sport
Our Vision – Active-for-All 2031
We aim to make the University of Southampton the destination of choice for students and staff to thrive through inclusive, sustainable, and empowering physical activity experiences.
About the Role
As a Customer Excellence Assistant, you will be the first point of contact for students, staff, and visitors. You’ll provide information, support, and guidance in person, over the phone, and via email. Your role will be vital in ensuring everyone receives a warm welcome and the highest standard of service.
Key Responsibilities:
Greet and assist customers, ensuring a positive first impression.
Provide information and signpost enquiries to the right services.
Accurately maintain records and use computer systems to support daily tasks.
Handle card payments and reconcile transactions.
Support customers throughout their journey, from initial enquiry to resolution.
Work as part of a team to meet objectives and promote active, healthy lifestyles.
Uphold University policies and contribute to a culture of excellence.
What We’re Looking For:
Experience in a busy customer service environment.
Good IT skills (e.g., Microsoft Office).
Ability to communicate clearly and handle enquiries professionally.
A team player who can also work independently.
Willingness to learn and adapt.
Flexibility to work shifts, including evenings, weekends, and bank holidays.
Commitment to upholding our values of collegiality, quality, and inclusivity.
Our Customer Excellence Assistants work on a rota to ensure excellent service is provided throughout the week. Here’s an example shift pattern, working 36 hours per week:
Week 1:
Monday to Wednesday: 09:00 – 17:30
Thursday and Friday: 06:30 – 14:30
Weekend: Off
Week 2:
Monday to Wednesday: 14:30 – 22:30
Thursday and Friday: Off
Weekend: 06:30 – 15:00
Week 3:
Monday to Friday: 12:00 – 20:30
Weekend: Off
(Shifts may include early mornings, evenings, and weekends. Flexibility is essential.)
For more information before starting the application process, please contact Southampton Sport by emailing southamptonsport@soton.ac.uk (please add to your email: FAO Darshan Raman – Customer Excellence Supervisor).
Working at the University of Southampton:
Check out the staff benefits and why you should join us at The University of Southampton.
As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.
This role does not qualify for Skilled Worker Visa sponsorship. To explore alternative UK visa options, see gov.uk.
Apply by 11.59 pm GMT on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.