IT Service Desk Analyst
| Posting date: | 26 November 2025 |
|---|---|
| Salary: | £37,259.00 to £45,356.00 per year |
| Additional salary information: | £37259.00 - £45356.00 a year |
| Hours: | Full time |
| Closing date: | 01 December 2025 |
| Location: | London, SE1 7EH |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9196-25-1859 |
Summary
In addition to the above, please see the following: Responsible for keeping senior operations staff up to date on all systems issues, liaising with third-party providers as required, ensuring work meets GSTT standards, and warranty management within the Service Desk application. To maintain and uphold standards of the Trusts services and associated systems in line with NHS best practices. Responsible for ownership, management and adherence to ITIL best practice processes and GSTT IT Security policies To remain focused on providing a quality service with the team and IT, promoting the main objective of supporting the Trust in providing quality care to its patients. Provide training to end users regularly. Ensure that IT equipment is safely used by customers. Provide mentoring and coaching to Junior Service Desk Analysts. Responsible for updating and maintaining IT Knowledgebase. Responsible for updating and maintaining Service Desk processes