Business Readiness Manager
| Posting date: | 26 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £40000-49000 per annum |
| Hours: | Full time |
| Closing date: | 10 December 2025 |
| Location: | Cheshire, WA3 7PB |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 306179-43805563 |
Summary
Serco Limited
Business Readiness Manager – EMS
12 months FTC, Full Time
Band 4: Hybrid – 2 days Warrington office
Up to £49,000 per annum + Corporate Benefits Package
We understand that Electronic Monitoring is about more than just tagging – it's about creating opportunities for positive change. Our comprehensive service combines Advanced Technology Systems with human expertise to deliver solutions that enhance public safety, promote accountability, and build bridges back into the community. Every aspect of our work, from initial installation to ongoing monitoring, is designed to uphold the highest operational standards while treating every individual with dignity and respect.
Serco is looking for a Business Readiness Manager to support the successful adoption of new technology and process changes across our organisation. Working closely with the Ministry of Justice and internal teams, you will ensure that impacted business areas are fully prepared, supported, and confident as changes move into business-as-usual.
What You’ll Do
- Develop and deliver business readiness plans covering communications, training, and stakeholder engagement.
- Assess business impacts and implement mitigation strategies to minimise disruption.
- Coordinate training and ensure SOPs/LOPs are updated for new ways of working.
- Support smooth transition from project delivery to BAU with high user adoption.
- Build strong relationships with MoJ and internal stakeholders to ensure alignment.
- Monitor readiness progress, adoption metrics, and feedback, reporting to programme leadership.
- Ensure all activity aligns with Serco Management System (SMS) standards.
What You’ll Bring
- Experience in change management and business readiness delivery.
- Strong stakeholder engagement and communication skills.
- Understanding of project delivery frameworks (Agile/Waterfall).
- Ability to design and deliver training and support materials.
- Experience updating SOPs/LOPs and supporting operational teams through change.
- Strong analytical and problem-solving skills.
- Qualifications in Business, Change, or Project Management (Prosci/APMG/PRINCE2 desirable).
Why Serco
Joining Serco means contributing to essential public services while working in a supportive, development-focused environment where your work has real impact.
We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Up to 6% contributory pension scheme
- Serco Benefits package
- discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Employee Assistance Programme
- The chance to make a positive difference
- A company passionate about diversity and inclusion
- Free on site parking
Business Readiness Manager – EMS
12 months FTC, Full Time
Band 4: Hybrid – 2 days Warrington office
Up to £49,000 per annum + Corporate Benefits Package
We understand that Electronic Monitoring is about more than just tagging – it's about creating opportunities for positive change. Our comprehensive service combines Advanced Technology Systems with human expertise to deliver solutions that enhance public safety, promote accountability, and build bridges back into the community. Every aspect of our work, from initial installation to ongoing monitoring, is designed to uphold the highest operational standards while treating every individual with dignity and respect.
Serco is looking for a Business Readiness Manager to support the successful adoption of new technology and process changes across our organisation. Working closely with the Ministry of Justice and internal teams, you will ensure that impacted business areas are fully prepared, supported, and confident as changes move into business-as-usual.
What You’ll Do
- Develop and deliver business readiness plans covering communications, training, and stakeholder engagement.
- Assess business impacts and implement mitigation strategies to minimise disruption.
- Coordinate training and ensure SOPs/LOPs are updated for new ways of working.
- Support smooth transition from project delivery to BAU with high user adoption.
- Build strong relationships with MoJ and internal stakeholders to ensure alignment.
- Monitor readiness progress, adoption metrics, and feedback, reporting to programme leadership.
- Ensure all activity aligns with Serco Management System (SMS) standards.
What You’ll Bring
- Experience in change management and business readiness delivery.
- Strong stakeholder engagement and communication skills.
- Understanding of project delivery frameworks (Agile/Waterfall).
- Ability to design and deliver training and support materials.
- Experience updating SOPs/LOPs and supporting operational teams through change.
- Strong analytical and problem-solving skills.
- Qualifications in Business, Change, or Project Management (Prosci/APMG/PRINCE2 desirable).
Why Serco
Joining Serco means contributing to essential public services while working in a supportive, development-focused environment where your work has real impact.
We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
What we offer
- Up to 6% contributory pension scheme
- Serco Benefits package
- discounts include cinema, merlin entertainment, online shopping, mobile phone plans and leisure centre memberships
- Employee Assistance Programme
- The chance to make a positive difference
- A company passionate about diversity and inclusion
- Free on site parking
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.