Claim Technician
| Posting date: | 26 November 2025 |
|---|---|
| Salary: | £32,000 per year |
| Additional salary information: | Starting salary from £32k per annum, negotiable dependent on experience |
| Hours: | Full time |
| Closing date: | 26 December 2025 |
| Location: | Batley, West Yorkshire |
| Remote working: | On-site only |
| Company: | ZF CV Distribution UK Limited |
| Job type: | Permanent |
| Job reference: | Req ID 82927 | Batley UK, United Kingdom, ZF CV Distribution UK Limited |
Summary
Become our next FutureStarter
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!
Claim Technician
Country/Region: GB
Location: Batley, GB
Req ID 82927 | Batley UK, United Kingdom, ZF CV Distribution UK Limited
Job Description
We are seeking a skilled and proactive Claim Technician to join our team within the commercial vehicle products division at our location in Batley.
The successful candidate will be responsible for investigating product performance issues, conducting detailed testing and root cause analysis, and producing structured reports in 8D format. This is a customer-facing role, requiring strong technical ability, excellent interpersonal skills, and the capability to communicate findings effectively both internally and externally.
What you can look forward to as Claim Technician:
Receive, register, and process customer claims and product returns related to commercial vehicle components
Conduct hands-on product inspections, testing, and root cause analysis to determine failure modes
Prepare structured technical 8D reports using gained and documented knowledge
Communicate directly with customers and internal teams to gather information and provide feedback on investigations
Manage parts and components returned from stock clearances, ensuring correct handling, analysis, and documentation
Maintain accurate records within multiple business systems, including SAP, Salesforce, and OEM portals
Support the continuous improvement of product quality and field performance through data-driven insights
Assist in developing and maintaining technical documentation, test procedures, and reporting templates
Collaborate with Engineering, Quality, and Customer Service teams to resolve recurring issues
Your profile as Claim Technician:
Engineering Apprenticeship or equivalent qualification in Mechanical, Automotive, or Manufacturing Engineering
Proven experience in a technical, mechanical, or quality-related role within an engineering or manufacturing environment (automotive or commercial vehicles preferred)
Strong mechanical and technical aptitude, with the ability to interpret engineering drawings, test results, and component specifications
Understanding of root cause analysis and structured problem-solving techniques
Competent IT skills with good knowledge of MS Office essential. Experience of SAP & SalesForce preferable
Excellent communication and interpersonal skills for effective customer interaction and internal collaboration
Strong report writing and documentation skills with attention to accuracy and detail
Ability to manage multiple cases simultaneously and work efficiently under time constraints
Starting salary from £32k, negotiable dependent on experience
Be part of our ZF team as Claim Technician and apply now!
Contact
Anne Jügling
+49 211 584 2099
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Find out how we work at ZF: https://youtu.be/CFRLoKevGM8
Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you’ll have the opportunity to shape the future of mobility. Join us and be part of something extraordinary!
Claim Technician
Country/Region: GB
Location: Batley, GB
Req ID 82927 | Batley UK, United Kingdom, ZF CV Distribution UK Limited
Job Description
We are seeking a skilled and proactive Claim Technician to join our team within the commercial vehicle products division at our location in Batley.
The successful candidate will be responsible for investigating product performance issues, conducting detailed testing and root cause analysis, and producing structured reports in 8D format. This is a customer-facing role, requiring strong technical ability, excellent interpersonal skills, and the capability to communicate findings effectively both internally and externally.
What you can look forward to as Claim Technician:
Receive, register, and process customer claims and product returns related to commercial vehicle components
Conduct hands-on product inspections, testing, and root cause analysis to determine failure modes
Prepare structured technical 8D reports using gained and documented knowledge
Communicate directly with customers and internal teams to gather information and provide feedback on investigations
Manage parts and components returned from stock clearances, ensuring correct handling, analysis, and documentation
Maintain accurate records within multiple business systems, including SAP, Salesforce, and OEM portals
Support the continuous improvement of product quality and field performance through data-driven insights
Assist in developing and maintaining technical documentation, test procedures, and reporting templates
Collaborate with Engineering, Quality, and Customer Service teams to resolve recurring issues
Your profile as Claim Technician:
Engineering Apprenticeship or equivalent qualification in Mechanical, Automotive, or Manufacturing Engineering
Proven experience in a technical, mechanical, or quality-related role within an engineering or manufacturing environment (automotive or commercial vehicles preferred)
Strong mechanical and technical aptitude, with the ability to interpret engineering drawings, test results, and component specifications
Understanding of root cause analysis and structured problem-solving techniques
Competent IT skills with good knowledge of MS Office essential. Experience of SAP & SalesForce preferable
Excellent communication and interpersonal skills for effective customer interaction and internal collaboration
Strong report writing and documentation skills with attention to accuracy and detail
Ability to manage multiple cases simultaneously and work efficiently under time constraints
Starting salary from £32k, negotiable dependent on experience
Be part of our ZF team as Claim Technician and apply now!
Contact
Anne Jügling
+49 211 584 2099
What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?
At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.
Find out how we work at ZF: https://youtu.be/CFRLoKevGM8