Compliance Manager (Home Care)
| Posting date: | 26 November 2025 |
|---|---|
| Salary: | £30,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 26 December 2025 |
| Location: | Leicester, Leicestershire |
| Remote working: | On-site only |
| Company: | Nurtura Staffing |
| Job type: | Permanent |
| Job reference: |
Summary
JOB TITLE: Compliance Manager
RESPONSIBLE TO: Head of Care Operations/Registered Manager
Job purpose
Responsible for the safe management of day-to-day client’s care, quality and compliance.
The Role
Support the Head of Care Operations/Registered Manager to ensure our clients receive the best possible care, and support, delivered with respect and dignity.
Manage and lead the compliance team ensuring all aspects of the client journey, quality and compliance is of the highest quality.
Complete Compliance team supervisions and appraisals.
Liaise with clients, families, social workers, GP’s, District Nurses, Physiotherapists etc as required and always in a professional manner.
MAIN RESPONSIBILITIES
Clients care and quality:
• Responsible for all new client initial assessments, care plans and risk assessments are completed prior to the care package starting and ensure they are person centered and bespoke. Delegate to team as appropriate.
• Responsible for all required documentation is uploaded to ACP App in the documents section for each client.
• Ensure all ‘Home folders’ including QR codes are in place in clients’ homes prior to commencing care.
• Responsible as required to complete new client's quality assurance visits and touchpoints to review the quality of the service and address any concerns with the designated department.
• Responsible for ensuring the task matrix generated from People planner is kept updated and overdue tasks are not present by completing all QA’s reviews within the required timelines.
• Ensure all client tasks on ACP App are up to date and updated on People Planner.
• Responsible for the updating and uploading medication changes sent through from the care team- delegate as required.
• Ensure the compliance team answer each phone call in a timely manner or respond within 1 hour to voice mail messages. Record concerns on People planner and create an event, assign.
Client Compliance:
• Ensure all daily notes auditing and medication audits, In line with daily notes process.
• Ensure as a minimum 2 weekly ‘Huddles’ are completed with team.
• Ensure all concerns raised in daily notes/medication audits are dealt with immediately and an evidence trail of all actions is recorded as in line with daily notes process.
• Prioritize and respond in a timely manner to all incidents / accidents and near misses, ensure investigations are completed in line with company Policy and escalated to manager/appropriate department and raised an event and assign.
• Prioritize and respond in a timely manner to all complaints, ensure investigations are completed in line with the company Policy and escalated to manager/appropriate department and raised an event and assign.
• Involvement in monthly quality meeting and report
Other responsibilities:
• Maintain Health & Safety standards in accordance with company policies and procedures, including undertaking risk assessments for all care related tasks, environments and medications.
• Complete all mandatory and CPD training as required and/or requested by line manager, or any further development your line manager feels appropriate to your role.
• Establishing and maintaining positive relationships with clients, clients families and professionals.
• Ensuring up to date, appropriate and accurate record keeping is maintained.
• Maintain and understand your own responsibilities in respect of infection prevention and control
• Maintain and understand your responsibilities in respect of safeguarding adults and children.
• When required provide care and support to clients in emergency situations
• Participate in on call escalation monthly.
• Other responsibilities may be requested of you by your line manager or Senior management team, as required in line with the needs of the business.
RESPONSIBLE TO: Head of Care Operations/Registered Manager
Job purpose
Responsible for the safe management of day-to-day client’s care, quality and compliance.
The Role
Support the Head of Care Operations/Registered Manager to ensure our clients receive the best possible care, and support, delivered with respect and dignity.
Manage and lead the compliance team ensuring all aspects of the client journey, quality and compliance is of the highest quality.
Complete Compliance team supervisions and appraisals.
Liaise with clients, families, social workers, GP’s, District Nurses, Physiotherapists etc as required and always in a professional manner.
MAIN RESPONSIBILITIES
Clients care and quality:
• Responsible for all new client initial assessments, care plans and risk assessments are completed prior to the care package starting and ensure they are person centered and bespoke. Delegate to team as appropriate.
• Responsible for all required documentation is uploaded to ACP App in the documents section for each client.
• Ensure all ‘Home folders’ including QR codes are in place in clients’ homes prior to commencing care.
• Responsible as required to complete new client's quality assurance visits and touchpoints to review the quality of the service and address any concerns with the designated department.
• Responsible for ensuring the task matrix generated from People planner is kept updated and overdue tasks are not present by completing all QA’s reviews within the required timelines.
• Ensure all client tasks on ACP App are up to date and updated on People Planner.
• Responsible for the updating and uploading medication changes sent through from the care team- delegate as required.
• Ensure the compliance team answer each phone call in a timely manner or respond within 1 hour to voice mail messages. Record concerns on People planner and create an event, assign.
Client Compliance:
• Ensure all daily notes auditing and medication audits, In line with daily notes process.
• Ensure as a minimum 2 weekly ‘Huddles’ are completed with team.
• Ensure all concerns raised in daily notes/medication audits are dealt with immediately and an evidence trail of all actions is recorded as in line with daily notes process.
• Prioritize and respond in a timely manner to all incidents / accidents and near misses, ensure investigations are completed in line with company Policy and escalated to manager/appropriate department and raised an event and assign.
• Prioritize and respond in a timely manner to all complaints, ensure investigations are completed in line with the company Policy and escalated to manager/appropriate department and raised an event and assign.
• Involvement in monthly quality meeting and report
Other responsibilities:
• Maintain Health & Safety standards in accordance with company policies and procedures, including undertaking risk assessments for all care related tasks, environments and medications.
• Complete all mandatory and CPD training as required and/or requested by line manager, or any further development your line manager feels appropriate to your role.
• Establishing and maintaining positive relationships with clients, clients families and professionals.
• Ensuring up to date, appropriate and accurate record keeping is maintained.
• Maintain and understand your own responsibilities in respect of infection prevention and control
• Maintain and understand your responsibilities in respect of safeguarding adults and children.
• When required provide care and support to clients in emergency situations
• Participate in on call escalation monthly.
• Other responsibilities may be requested of you by your line manager or Senior management team, as required in line with the needs of the business.