Workplace Experience Lead
| Posting date: | 26 November 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 26 December 2025 |
| Location: | NE4 7AR |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 149662 |
Summary
Workplace Experience Lead
Contract: Government
Location: Newcastle, NE4 7AR
Hours of work: 40
Contract Type: Permanent
We are seeking a Workplace Experience Lead to manage a diverse team and deliver an exceptional workplace experience for our client.
This is a hands-on leadership role where you will oversee front-of-house operations, collaborate closely with the client, and ensure high standards across all services.
You will be the go-to person for the site, providing confident and professional support to both the team and the client.
Job Description
Managing a team that includes two receptionists, a porter, a sub-contracted security guard, catering staff, Assistant Facilities Managers, and cleaners, you will ensure smooth day-to-day operations.
From meeting room setups and hospitality services to maintaining a safe and welcoming environment, you will play a key role in creating a positive experience for everyone on site.
This role offers opportunities for progression for the right candidate.
Key Responsibilities
Lead and manage the front-of-house team, ensuring excellent service delivery.
Oversee meeting room setups and hospitality, including buffet arrangements.
Collaborate with the client to maintain strong relationships and manage expectations.
Coordinate with catering, cleaning, and security teams to ensure seamless operations.
Maintain a clear, presentable, and safe office environment, addressing cleanliness and comfort factors.
Monitor and support compliance with health, safety, and environmental standards.
Act as the main point of contact for workplace experience issues and requests.
Ensure effective communication between the ISS team and the client.
Provide leadership and guidance to Assistant Facilities Managers and other team members.
Professional and Personal Competencies/Qualifications
IOSH or NEBOSH qualification preferred (training provided if needed).
Confident and professional, with excellent communication skills.
Ability to manage expectations and build strong client relationships.
IT literate and comfortable using systems for coordination and reporting.
Strong leadership skills with experience managing diverse teams.
Proactive and solutions-focused, with attention to detail.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Government
Location: Newcastle, NE4 7AR
Hours of work: 40
Contract Type: Permanent
We are seeking a Workplace Experience Lead to manage a diverse team and deliver an exceptional workplace experience for our client.
This is a hands-on leadership role where you will oversee front-of-house operations, collaborate closely with the client, and ensure high standards across all services.
You will be the go-to person for the site, providing confident and professional support to both the team and the client.
Job Description
Managing a team that includes two receptionists, a porter, a sub-contracted security guard, catering staff, Assistant Facilities Managers, and cleaners, you will ensure smooth day-to-day operations.
From meeting room setups and hospitality services to maintaining a safe and welcoming environment, you will play a key role in creating a positive experience for everyone on site.
This role offers opportunities for progression for the right candidate.
Key Responsibilities
Lead and manage the front-of-house team, ensuring excellent service delivery.
Oversee meeting room setups and hospitality, including buffet arrangements.
Collaborate with the client to maintain strong relationships and manage expectations.
Coordinate with catering, cleaning, and security teams to ensure seamless operations.
Maintain a clear, presentable, and safe office environment, addressing cleanliness and comfort factors.
Monitor and support compliance with health, safety, and environmental standards.
Act as the main point of contact for workplace experience issues and requests.
Ensure effective communication between the ISS team and the client.
Provide leadership and guidance to Assistant Facilities Managers and other team members.
Professional and Personal Competencies/Qualifications
IOSH or NEBOSH qualification preferred (training provided if needed).
Confident and professional, with excellent communication skills.
Ability to manage expectations and build strong client relationships.
IT literate and comfortable using systems for coordination and reporting.
Strong leadership skills with experience managing diverse teams.
Proactive and solutions-focused, with attention to detail.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.