Network Administrator | Lancashire & South Cumbria NHS Foundation Trust
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £24,937 - £26,598 subject to confirmation |
| Hours: | Full time |
| Closing date: | 25 December 2025 |
| Location: | Leyland,, PR26 6TY |
| Company: | Lancashire Care Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7640831/351-CEN2380-TG |
Summary
Are you an organized, approachable, and motivated individual with a passion for administration and communication? We have an exciting opportunity for you to join our dynamic administration team!
We are seeking a highly skilled and enthusiastic Administrative Officer to support our busy team. This is a permanent, full-time position offering 37.5 hours per week. You will play a key role in ensuring the smooth running of administrative processes and providing excellent service to both staff and the public.
The post holder will be based at Leyland House, located within Lancashire Business Park, Leyland. They will be aligned with the Referral Management Team within the Children’s Therapy Service for the Central and West Locality, supporting all Children’s Therapy Teams and Services. This post will also provide reception cover at Adlington Clinic.
This role involves managing the administrative process from referral to first appointment. Key responsibilities include booking appointments using RIO/EMIS, handling telephone enquiries from service users, monitoring and managing waiting lists, and liaising with clinical teams. The post holder will coordinate administrative activities to ensure the delivery of a confidential, efficient, and high-quality service.
Previous administrative experience is essential, along with excellent interpersonal and customer care skills. The successful candidate must be able to work both independently and collaboratively as part of a team. Strong written and verbal communication skills are required, including the ability to generate and process routine correspondence. The post holder will provide administrative support as directed by their line manager to maintain continuity and quality of service provision.
Applicants are strongly encouraged to carefully read the job description and person specification before applying. In the supporting information section of your application, please provide clear and detailed examples that demonstrate how your skills, knowledge, and experience align with the requirements of the role. The shortlisting panel will assess your application against the essential criteria, so it is important to provide specific evidence of how you meet each one.
• To be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
• Manage departmental meetings on a regular basis including diary management, room booking and document management.
• To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary.
• To ensure reception/work area is kept presentable well organised and that confidential information cannot be seen or overheard by visitor
• Cover reception duties when required.
• Provide day to day support to clerical officers when appropriate.
• Receive, allocate and despatch departmental mail (internal and external)
• Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the tea
• To file and scan documents including service user information.
• To photocopy, scan, collate and distribute documents as directed.
• Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach.
• Assist in the running of an efficient appointment system, dealing with routine referrals, sending patient letters/information and distributing to appropriate clinic team.
• Work collaboratively with the appropriate management teams, other departments and clinicians to ensure all appropriate leads are notified in any matters of urgency and dealt with in a timely manner.
For more details on this vacancy please review the attached job description and person specification.
This advert closes on Monday 8 Dec 2025