Customer Service / Communications Officer
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | £14.0 to £21.0 per hour |
| Additional salary information: | £14ph / £21ph for overtime |
| Hours: | Full time |
| Closing date: | 25 December 2025 |
| Location: | Conwy, Conwy, LL34 1AA |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4733027_1764090334 |
Summary
Communications Coordinator - Bilingual (Welsh/English)
Conwy | 12-hour shifts | 4 days on, 4 days off
£14ph for the first 37 hours, then £21ph thereafter
Temporary contract until March 2026
Are you fluent in Welsh and English, confident in communications, and looking for a role where no two days are the same?
I am recruiting a Communications Coordinator to join a fast-paced team responsible for keeping the public informed and connected. You'll be at the centre of real-time updates, incident response, and stakeholder engagement - helping ensure vital information reaches the right people at the right time.
Key responsibilities:
- Share bilingual updates across social media and digital platforms
- Respond to public and stakeholder queries via phone, email, and online
- Liaise with emergency services, internal teams, and external partners
- Monitor traffic data and media channels to support live communications
- Create engaging content and support public-facing campaigns
What we're looking for:
- Fluent Welsh and English - written and spoken (essential)
- Strong communication and content creation skills
- Calm under pressure, with great attention to detail
- Confident using Microsoft Office and social media tools
- Full, clean driving licence
What's on offer:
- Competitive pay: £14ph up to 37 hours, then £21ph
- 6-month contract with potential for permanent
The details:
- Based in Conwy
- 12-hour shifts (7am-7pm), 4 days on / 4 days off
- Includes weekends on rota basis
- Weekends worked from home!
- Temporary contract until March 2026
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