Administration Support - Band 2
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | £24,465.00 per year |
| Additional salary information: | £24465.00 a year |
| Hours: | Full time |
| Closing date: | 05 December 2025 |
| Location: | Coventry, CV2 2DX |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9218-25-1315 |
Summary
Liaise with staff, service users and stakeholders. Provide excellent telephone skills. Accurately record telephone messages and other enquiries and refer as appropriate. Provide effective communication and problem solving both face to face and via telephone. Be compassionate and sensitive to the requirements of staff, service users and stakeholders when communicating by telephone or face to face, including dealing with a difficult situation, e.g., aggressive, or demanding behaviour. Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively. Respect should be demonstrated to all service users and colleagues at all times. Be responsible for receiving and signposting service users and visitors to the appropriate department / person within the building and undertake admin duties associated with their attendance. To be the first point of contact on reception, demonstrating a friendly, approachable, and professional manner at all times. For further details of the role please see the attached job description