Trainee Dispensary Assistant/Receptionist
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | £12.51 per hour |
| Additional salary information: | £12.51 an hour |
| Hours: | Full time |
| Closing date: | 30 December 2025 |
| Location: | Much Wenlock, TF13 6BL |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A1236-25-0003 |
Summary
JOB TITLE: Trainee DISPENSARY ASSISTANT/RECEPTIONIST RESPONSIBLE TO: Dispensary Lead & Practice Manager Assistant Practice Manager RESPONSIBLE FOR: n/a JOB PURPOSE: Under supervision, you will provide timely, efficient and accurate dispensing of medication to the patients working to the Standard Operating Procedures (SOPs) at all times. To provide excellent, confidential and professional service to patients and clinical staff, to ensure the smooth running of reception DISPENSARY: MAIN DUTIES AND RESPONSIBILITIES ON COMPLETION OF TRAINING Complete dispensary qualification within timescale specified, engaging with supervisors, trainers and Practice and completing modules on time and to a high standard. . Accurately dispensing and checking medicines for our patient population Collecting prescription charges in line with protocol Maintaining stock levels and supporting reordering processes Receiving and storing supplies, ensuring correct handling and cold-chain compliance Dispensing controlled drugs in accordance with practice policy Safe disposal of returned and out-of-date medication Process repeat prescriptions within timeframe target Providing clear, helpful advice to patients about their prescriptions Managing prescription requests via online systems and face-to-face Supporting monthly dispensary returns Maintaining accurate records and following all Standard Operating Procedures Helping maintain a clean, safe and organised dispensary environment Providing cover for colleagues annual or sick leave Dossett preparation Assist with stock checks and dispensary audits This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners. RECEPTIONIST MAIN DUTIES ON COMPLETION OF TRAINING: Greet patients and visitors/health professionals in a courteous and professional manner. Deal with patient and health professional enquiries, as they arise, by phone, electronic communication (text/email) or in person including booking home visits and advising test results within Practice Policy. Booking, amending and cancelling patient appointments, ensuring computerised appointment system is up to date. Registering of new patients ensuring relevant checks are made. Registration of patients for Patient online services. Process requests for repeat prescriptions within a timely manner to include medicines management administration. Checking in and entering information of drug deliveries on Emis Web. Accessing Out of Hours reports and saving to patient records. Upload documents received via electronic download via Docman. Dealing with and responding to incoming Practice emails/ electronic consultations within the relevant time scale. Distribution of post. Email correspondence when requested adhering to GDPR protocols. Scanning of patient information, workflow through Docman, and actioning of subsequent tasks. Responding to staff/ management/nurse/GP request/tasks during surgery in a timely manner. Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes). Ensure consultation rooms are prepared in readiness for the start of each day and checked at the end of the day leaving them tidy and secure. General housekeeping within the Practice in order to achieve Health and Safety standards, including making GPs/ nurses/admin staff drinks and filling/emptying dishwasher. Open and lock up surgery using Practice opening/closing protocol as required between 0800 and 1830. Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested and deemed suitable by the Management/Partners.