Wellbeing Practitioner Team Lead
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 December 2025 |
| Location: | Canterbury, CT2 8JA |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | B0497-25-0058 |
Summary
Clinical and Professional Responsibilities Undertake person centred holistic assessment in consultation with patients, carers and families identifying symptoms and needs to prescribe appropriate services to enable and empower individuals and enhance psychological, social and spiritual wellbeing. Work with patients and their families predominantly in the Therapy Centre, and outpatient setting to deliver aspects of a plan of palliative care. To conduct group activities, as required by the programmes, including relaxation techniques, diversional art and rehabilitative therapies in partnership with other staff and volunteers. To provide assistance with aspects of physical personal care where needed. To identify and provide within the level of competency, psychological support to patients and carers referring onto multi-disciplinary colleagues where required. To recognise and report any changes in the psychological and spiritual needs of patients To develop a knowledge of local health and social care resources of benefit to patients and carers. To maintain clear and accurate contemporaneous notes via the electronic patient management system in place within the Hospice. To work as part of the multi-disciplinary team supporting the team and individual patient goals, demonstrating a flexible and adaptable approach. Support the appropriate use of public health promotion activities within the service. To work within internal pathways to identify individual needs and refer to professional team members and services, making appropriate recommendations for patient care and liaising with community teams as required. Review and discuss care plans/goals with members of multi-disciplinary team to ensure continual quality improvement for patients and carers. Demonstrate understanding and clinical skills when undertaking the assessment of patients and applying processs in delivering care. To support the service by undertaking administrative duties including audit and participate in research which will ensure progressive service development for patients and carers. Apply a range of interpersonal skills in response to the different needs of patients, using listening skills and adapting communication to build a rapport with patients, families and volunteers. Take decisive and remedial action when faced with a complex and demanding situations to ensure the safety of patients, families and volunteers and communicates these actions with appropriate professionals to ensure continued management of patients. Support the team through data collection and participation in audit to develop the service and practice. Maintain professional development, participating in education, mandatory training and works effectively to meet personal development plan objectives and knowledge skills as set out within the competency framework. Contribute positively to providing an effective learning environment for students of all disciplines who are on placement at Pilgrims Hospice. Understand and acts in accordance with Hospice, local and national policies, standards and guidelines including NICE guidance. Promote the benefits of Wellbeing Programmes to all hospice patients and their families, and encourage referrals from Multidisciplinary team and external health and social care colleagues. Support promotion of services to external health and Social Care Colleagues. Leadership and Management Continuously review own workload and, as delegated by the Head of Therapies and Wellbeing Services, direct other team members to ensure priorities in service provision are addressed. Work as an effective team member offering support, direction and guidance to team members. Manage therapy centre timetable across all three sites, updating rotas to ensure effective delivery of service and appropriate staffing levels and skill mix to meet the needs of the service. Maintain effective communication within and beyond the immediate team. Support senior staff with recruitment of staff and volunteers in accordance with hospice policy and procedures Support the induction of new staff Support the completion and review of annual increments and PDRs Offer regular 1:1s with the Wellbeing Practitioners Team Participate in the annual GAME planning Lead regular team meetings, making clear action plans and involving head of service or the wider MDT where appropriate Measures of Success Achievement of a safe, effective environment in which Therapy programmes are accomplished successfully High levels of satisfaction from patients and relatives, low level of adverse comments or complaints Effective understanding and successful implementation of the Hospices policies and procedures Effective understanding of the benefits gained by patients and families from the Therapy Programmes. Uses communication skills to maintain and provide effective and holistic patient care. To communicate appropriately with all members of the multidisciplinary a friendly and approachable manner at all times. To understand the physical and mental health needs of people who have complex and multiple health issues. To involve patients in all care and provide choices whenever possible to help patients maintain optimum independence and a sense of self control. To ensure any queries raised by patients, families and visitors are responded to in a friendly and sensitive way and directed to the appropriate professional if you are unable to address the question or resolve the issue yourself, whilst maintaining patient confidentiality and privacy at all times. Communicates effectively ensuring the relay to the appropriate professional any concerns or wishes expressed by the patient. Use ways and tools that allows you to create the necessary time needed to understand the patients needs especially where barriers to communication exist. Such barriers may be sensory loss, cognitive loss, language barriers, challenging behaviour or combinations of all the above.