Collections Advisor
| Dyddiad hysbysebu: | 25 Tachwedd 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Rhagfyr 2025 |
| Lleoliad: | Farnborough, Hampshire, GU14 0FB |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4739893_1764064611 |
Crynodeb
Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.
About the job:
As a Collections Advisor, you will play a key role in delivering exceptional customers service by supporting customers. You will ensure that every interaction protects the customer's well-being while safeguarding the company's interests, focusing on fair outcomes and compliance with regulatory standards.
- Effective monthly management of the accounts assigned to the Advisor which have either fallen into arrears or where the account requires attention to operate effectively.
- Engage with empathy and professionalism, working collaboratively with customers to understand their circumstances and agree on sustainable solutions.
- To be a designated point of contact for customer assigned to them.
- Ensure timely actions are conducted on customer accounts in arrears, by utilizing the Collections workflow system.
- To ensure arrears levels and age profile on accounts assigned remain with the team objectives and action is taken to maintain low levels of debt.
- Take responsibility for being a good team player by ensuring team tasks are shared equally such as phones, statements, and group email.
Skills & Experience
- Previous Collections/Recovery experience
- Customer service experience with vulnerable stakeholders would be beneficial
- Background in accounting or legal roles with any associated qualifications is desirable but not essential.
- Excellent communication skills via all mediums (Email, Phone - essential)
- Analytical and objective approach to problem solving.
- Knowledge of DPA, CCA, FCA, TCF & Money Laundering (desirable)
- Strong team ethic.
How will we support you:The business core values are integral to their corporate culture and guide their actions and decisions. These values include:Openness - Embracing change and new opportunities, learning from mistakes and acting with integrity, Responsibility - Making consistent decisions and committing to them personally, fostering trust and effective teamwork.Appreciation - Reflecting on actions, respecting each other, offering clear feedback and celebrating successTransparency -Acknowledging concerns and identifying inconsistencies constructivelyTrust - Relying on each other to act swiftly and achieve goalsDiversity - Valuing diverse backgrounds and experiences to enhance innovation and competitiveness
Compensation
We offer a competitive hourly wage plus an annual performance-related bonus. You will receive a generous annual leave up to 35 days which is inclusive of bank holidays. There's free on-site parking available, and you'll have access to a subsidised restaurant. We offer hybrid working where employees split their time between working remotely (often from home) and working in the office
Diversity, Equity and InclusionEquality, diversity, and inclusion policy is centered around creating a diverse and inclusive work environment that values and respects differences. The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.Key aspects of policy include: Promoting equal opportunities in recruitment and personnel development. Ensuring protection against discrimination and fostering respect in everyday business. Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation.Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identify and cultural background
Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk