Customer Services
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | £26,000 per year |
| Hours: | Full time |
| Closing date: | 25 December 2025 |
| Location: | Doncaster, South Yorkshire |
| Remote working: | On-site only |
| Company: | Travail Employment Group |
| Job type: | Permanent |
| Job reference: | 34001401 |
Summary
Customer Services
£26k – Doncaster DN5
40 hours per week 8.30am-5pm Mon-Fri
Based in Doncaster and part of a close-knit team, the Customer Services Advisor provides essential support to ensure the smooth operation of service delivery, commercial, and logistics functions.
Customer Services Advisor duties include:
Acting as the first point of contact for customer enquiries via telephone and email
Managing the customer account database, including data entry, analysis and KPI reporting
Providing administrative support to the Commercial and Logistics teams
Handling customer complaints and following up on service issues
Participating in an out-of-hours support rota (paid in addition to basic salary)
Managing and directing sales enquiries to relevant team members
Completing and maintaining supplier compliance questionnaires
Building and maintaining strong internal and external customer relationships
Providing sales support to the ReFood sales team
To apply for the Customer Services Advisor position, you will need:
Good standard of formal education
Experience in customer service and sales office environments
Strong ability to prioritise workload and respond promptly
Proactive, with the ability to use initiative to resolve issues
Able to build strong commercial relationships across various organisations and levels
Commercially aware, financially literate, and business-focused
Excellent written and verbal communication skills
Proficient IT skills, particularly in MS Office (Excel and Word)
Customer Services Advisor benefits including a salary of £26k p/a as well as:
Hours: 40 hours per week 8.30am-5pm Mon–Fri
Holidays: 25 days plus bank holidays
Pension: The Company will make contributions of 7% of earnings into the scheme. In addition, for every 1% the employee contributes the Company will contribute a further 0.5% up to a maximum Company contribution of 10%
Extras: Employee assistance program, free parking, good access via bus and train
Environment: Very busy manufacturing / processing
Future: Expanding business, excellent opportunities
Travail Employment is acting as an Employment Agency in this instance.
£26k – Doncaster DN5
40 hours per week 8.30am-5pm Mon-Fri
Based in Doncaster and part of a close-knit team, the Customer Services Advisor provides essential support to ensure the smooth operation of service delivery, commercial, and logistics functions.
Customer Services Advisor duties include:
Acting as the first point of contact for customer enquiries via telephone and email
Managing the customer account database, including data entry, analysis and KPI reporting
Providing administrative support to the Commercial and Logistics teams
Handling customer complaints and following up on service issues
Participating in an out-of-hours support rota (paid in addition to basic salary)
Managing and directing sales enquiries to relevant team members
Completing and maintaining supplier compliance questionnaires
Building and maintaining strong internal and external customer relationships
Providing sales support to the ReFood sales team
To apply for the Customer Services Advisor position, you will need:
Good standard of formal education
Experience in customer service and sales office environments
Strong ability to prioritise workload and respond promptly
Proactive, with the ability to use initiative to resolve issues
Able to build strong commercial relationships across various organisations and levels
Commercially aware, financially literate, and business-focused
Excellent written and verbal communication skills
Proficient IT skills, particularly in MS Office (Excel and Word)
Customer Services Advisor benefits including a salary of £26k p/a as well as:
Hours: 40 hours per week 8.30am-5pm Mon–Fri
Holidays: 25 days plus bank holidays
Pension: The Company will make contributions of 7% of earnings into the scheme. In addition, for every 1% the employee contributes the Company will contribute a further 0.5% up to a maximum Company contribution of 10%
Extras: Employee assistance program, free parking, good access via bus and train
Environment: Very busy manufacturing / processing
Future: Expanding business, excellent opportunities
Travail Employment is acting as an Employment Agency in this instance.