Patient Coordinator
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | £12.21 per hour |
| Additional salary information: | £12.21 an hour |
| Hours: | Full time |
| Closing date: | 30 December 2025 |
| Location: | Amersham, HP6 5AY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2626-25-0003 |
Summary
Job Description Patient CoordinatorPurpose of the Role To provide a professional, welcoming and efficient front-of-house service for patients while supporting the daily administrative operations of the practice. The Patient Coordinator ensures a smooth patient journey and contributes to the effective running of the clinical team. Key Responsibilities Patient Reception & Customer Service Greet patients in a friendly, professional manner and assist with check-in Answer telephone enquiries promptly and efficiently Provide clear information, guidance and support to patients regarding appointments, services and processes Manage patient flow in the waiting area to maintain a calm, organised environment Appointments & Scheduling Book, amend and cancel appointments using the practices clinical system Monitor the appointment diary to ensure effective use of clinical time Communicate any schedule changes or urgent updates to clinicians Administration & Record Management Maintain accurate and up-to-date patient information Manage incoming and outgoing correspondence, including emails and documents Support processing of registrations, referrals and related administrative tasks Handle prescription requests in line with practice protocols Team & Practice Support Work collaboratively with clinical and administrative colleagues Flag any issues impacting workflow, patient experience or practice operations Contribute to a positive, supportive team culture Undertake additional duties as required to support the smooth running of the practice Skills and Experience Strong communication and customer-service skills Ability to remain calm, organised and professional in a busy environment Good attention to detail and accuracy when handling information Confidence using computer systems and learning new software Previous reception or customer-facing experience is beneficial; healthcare experience is an advantage but not essential Personal Qualities Friendly, approachable and patient-focused Reliable, punctual and proactive Able to work well as part of a team Discreet and respectful of confidentiality at all times