Digital User and Identity Technician | Manchester University NHS Foundation Trust

Posting date:	25 November 2025
Salary:	Not specified
Additional salary information:	£27,485 - £30,162 Per annum (pro rata)
Hours:	Full time
Closing date:	25 December 2025
Location:	Manchester Wythenshawe, M23 9XD
Company:	Manchester University NHS Foundation Trust
Job type:	Permanent
Job reference:	7322432/349-COR-7322432-RL4

Summary

The role

As digital solutions roll out across MFT, effective IT support services become ever more important to delivering patient care. Confidentiality, security and control of access are particularly critical issues in a multi-site clinical environment. A key member of the IT Support team, you’ll specialise in the ongoing operation, maintenance and review of user access privileges. This includes being the first point of contact for all queries, incidents, problems and requests relating to access and identity. You will also carry out regular audits. Account creations, shared Drive access, Internal scripts, Licence allocation and general access requests

Skills & knowledge required

You’ll bring experience of working in a customer-facing IT infrastructure support role. This will have included providing first- and second- line support with the PC client environment. You’ll also have experiences within Active Directory and managing internal systems . You’ll be an experienced user of service desk systems and call distribution systems. You’ll thrive under pressure and be ready to work flexibly, including some out-of-hours shifts.



Be the first point of contact within Informatics for all queries, incidents, problems and requests relating to access and identity.

Be responsible for the operational management of Active Directory user accounts, provision of file shares, email access, clinical systems access, computer accounts, and associated infrastructure from a multi-site, multi-domain forest.

Support the role in identity management operations within the organisation where interfaces to other Identity systems, e.g. Electronic Staff Record.

Responsible for the creation of shared resources, file shares, shared email, calendar access etc. Ensuring that the correct levels of access is granted.

Responsible for carrying out regular audits on access and identity ensuing appropriate levels of access is maintained.

Responsible for proactively de-provisioning user accounts that are no longer in use.

Monitor open calls against agreed SLAs (Service Level Agreements)

Manage the user experience and their expectations by keeping them updated on the status of their service request or incident.

Agree with the user when a full resolution has been implemented that the call can be closed and to close the call and obtain feedback from users to support the department’s culture of continuous improvement.

Identify trends in incidents to the Supervisor in order that effective problems management can be implemented and escalated as appropriate.

Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe – a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.
Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development and a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you’re part of something bigger from day one.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.


This advert closes on Tuesday 9 Dec 2025

Proud member of the Disability Confident employer scheme

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.