Reception Manager
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 08 December 2025 |
| Location: | Cambridge, CB4 1ER |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2625-25-0009 |
Summary
Job Summary Supervise the reception team and provide day to day support when required, this includes filling any gaps in the reception rota Produce weekly staff rota Undertake induction & training of all new reception staff and monitor the current staff performance and assist with the appraisal process, and/or assess training needs Ensure adequate staffing levels, approving annual and other leave and monitor sickness in line with practice policies Be the first line of management to the reception team to deal with disciplinary matters, incidents or accidents, this includes accurately documenting any issue, carrying out any actions and informing the Operations Manager Ensure return to work interviews are undertaken, notifying management of outcomes Ensure the team is operating effectively and professional at all times. Continually assess and evaluate systems, recommending changes and improvements to management Act as a role model for all staff supporting, motivating and promoting good staff relations Facilitate team meetings as required and effectively communicate practice directives. Attend management meetings. Liaise with management concerning staffing and organisation work when necessary Ability to resolved complaints at the first point of contact, escalating any issues as needed. Surgery Representative for the surgery PPG group. Premises, IT and Equipment Responsible for ensuring the practice clinical system, SystmOne, is efficiently working and liaising with appropriate external services if any problems occur Responsible for reporting any faults to software suppliers and track progress for swift resolution Responsible for ensuring practice equipment and hardware is efficiently working and liaising with Operations Manager & Business Manager or appropriate external services is any problems occur Responsible day to day for maintaining a fully functioning telephone system and liaising with appropriate external services if any problems occur Responsible for helping to resolve any premises accident, problem or issue alongside the management team and other colleagues to ensure patient and staff safety Administration & Data Quality Ensure data standards are maintained by all staff Responsible for the production of information for clinical audit as requested by the clinical sub groups. Monitor the appropriate read coding of information into the clinical system and ensuring data entry policies and procedures are adhered to by staff Support and guide members of staff in the use of the computer system Ensure security of data at all times Finance Manage collection of credit card payments from patients, ensuring new staff are trained in the use of the bank card machine. Ensure petty cash is used appropriately and transactions recorded. Business Needs Meet weekly with the Business Manager and Operations Manager to agree priorities Participate in staff meetings and other meetings as required Undertake any additional duties appropriate to the post as requested Previous applicants need not apply