Switchboard Operator
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | £12.50 to £18.75 per hour |
| Hours: | Full time |
| Closing date: | 25 December 2025 |
| Location: | WR5 1DD |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 150551 |
Summary
Switchboard Operator
Contract: Healthcare
Location: Worcester, WR5 1DD
Hours of work: 37.5
Working Pattern: 8-week rolling rota with the following shift times: 06:00-14:00 / 14:00-22:00 / 22:00-06:00 / 08:00-16:00
Contract Type: Permanent
Hourly Rate: £12.50 - £18.75
Looking for a rewarding role in a fast-paced, essential service?
We’re recruiting a full-time Switchboard Operator to join our team at Worcestershire Royal Hospital.
As the first point of contact for many patients, relatives and staff, you’ll play a vital role in ensuring calls are handled quickly, accurately and with professionalism.
Our department manages over 3,000 calls per day, including emergency and urgent inquiries, so you’ll be joining a team that truly keeps the hospital connected.
The Role
Answer internal and external calls within agreed KPI and SLA targets.
Provide efficient, courteous and helpful support to all callers.
Operate the internal bleep/pager system.
Maintain and update the computer database of hospital personnel, departments and contact numbers.
Carry out clerical tasks that support the smooth running of the department.
Assist in training new team members when required.
Work public and bank holidays when scheduled, as the Switchboard operates 24/7, 365 days a year.
About You
Strong communication and clerical skills.
Reliable, with the ability to work well as part of a team.
Able to remain calm and effective under pressure.
Previous switchboard or customer service experience is an advantage, but not essential - full training will be provided.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Contract: Healthcare
Location: Worcester, WR5 1DD
Hours of work: 37.5
Working Pattern: 8-week rolling rota with the following shift times: 06:00-14:00 / 14:00-22:00 / 22:00-06:00 / 08:00-16:00
Contract Type: Permanent
Hourly Rate: £12.50 - £18.75
Looking for a rewarding role in a fast-paced, essential service?
We’re recruiting a full-time Switchboard Operator to join our team at Worcestershire Royal Hospital.
As the first point of contact for many patients, relatives and staff, you’ll play a vital role in ensuring calls are handled quickly, accurately and with professionalism.
Our department manages over 3,000 calls per day, including emergency and urgent inquiries, so you’ll be joining a team that truly keeps the hospital connected.
The Role
Answer internal and external calls within agreed KPI and SLA targets.
Provide efficient, courteous and helpful support to all callers.
Operate the internal bleep/pager system.
Maintain and update the computer database of hospital personnel, departments and contact numbers.
Carry out clerical tasks that support the smooth running of the department.
Assist in training new team members when required.
Work public and bank holidays when scheduled, as the Switchboard operates 24/7, 365 days a year.
About You
Strong communication and clerical skills.
Reliable, with the ability to work well as part of a team.
Able to remain calm and effective under pressure.
Previous switchboard or customer service experience is an advantage, but not essential - full training will be provided.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.