Support Coordinator
| Posting date: | 25 November 2025 |
|---|---|
| Salary: | £29,436 to £38,739 per year |
| Hours: | Full time |
| Closing date: | 25 December 2025 |
| Location: | Kingston Upon Thames, South West London |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Kingston Council |
| Job type: | Permanent |
| Job reference: | 3806 |
Summary
About the Role and our Ideal Candidate
This vital role involves providing essential support and coordination for customers with non-complex needs. You will be working under managerial supervision and strictly within the statutory framework of community care, ensuring high standards of service delivery.
Key Responsibilities:
Case Management and Assessment: You will manage and support a diverse range of customer casework, focusing on non-complex needs. This includes accepting referrals, conducting initial screening, and providing necessary information and advice. A key part of the role is carrying out initial assessments and, when necessary, reassessments, applying the Care Act 2014 criteria to clearly distinguish between essential and desirable customer needs. You will also undertake crucial reviews for customers with long-term, low-level needs, ensuring adherence to all statutory timelines. Additionally, you will be responsible for obtaining necessary financial information from customers to facilitate accurate financial assessments.
Legislation, Policy, and Procedures: You will be expected to work rigorously in accordance with the statutory framework for community care. This means adhering to and providing valuable feedback on the council’s policies and procedures related to assessment, care management, and occupational therapy. You will ensure the timely and accurate capture of all case information into relevant systems, fully complying with case recording policies and sharing information with appropriate parties. Maintaining awareness of the safeguarding policy and raising alerts when required is paramount, as is working in line with RBK‘s Equal Opportunities, Health & Safety, and other relevant policies and legislation.
Support Planning and Financial Awareness: You will play a crucial role in promoting early intervention, prevention, customer choice and control, universal services, and the building of social capital within the community. You must be keenly aware of the cost implications for all support planning recommendations. This involves understanding the cost of all commissioned services and clearly advising customers of the financial consequences of their choices, for both the individual and the local authority.
Communication and Teamwork: Success in this role requires you to work actively and co-operatively as an effective and supportive member of the team. Excellent and effective communication with both colleagues and customers is essential for positive outcomes.
Performance and Development: You are expected to deliver services and support in accordance with agreed service standards and the Council’s Customer Service Standards. A commitment to personal performance and development, aligning with the One Council policies, is vital. Finally, you will contribute actively to the overall performance and success of your team.
To maintain confidentiality with regard to customer and carer information, and ensure that access to, sharing of and use of the information complies with relevant policies and procedures, including the Data Protection Act.
Any other duties commensurate with the grade of the post, as may be required from time to time.
About Us
The Kingston Hub supports vulnerable residents who require assistance under the Care Act 2014. Our high-performing team of 15 comprises qualified and unqualified members, senior practitioners, and a team manager. We embrace the STAR Values: Supportive, Transparent, Appreciative, and Respectful in our daily practice.
Our responsibilities include completing Care Act Assessments, care reviews, Mental Capacity Assessments, and Best Interest Meetings. We collaborate with Brokerage to implement care services, partner with GP practices and health colleagues to provide integrated services, and facilitate hospital discharges for Kingston residents through Discharge to Assess pathways.
The team also handles Safeguarding enquiries, promotes resident well-being, and investigates potential abuse and neglect to ensure vulnerable adults receive adequate support, information, and advice. Additionally, social workers complete CHC Checklists, attend DST meetings, and work with colleagues in ICB. We provide information, advice, and signposting to external agencies as needed.
This vital role involves providing essential support and coordination for customers with non-complex needs. You will be working under managerial supervision and strictly within the statutory framework of community care, ensuring high standards of service delivery.
Key Responsibilities:
Case Management and Assessment: You will manage and support a diverse range of customer casework, focusing on non-complex needs. This includes accepting referrals, conducting initial screening, and providing necessary information and advice. A key part of the role is carrying out initial assessments and, when necessary, reassessments, applying the Care Act 2014 criteria to clearly distinguish between essential and desirable customer needs. You will also undertake crucial reviews for customers with long-term, low-level needs, ensuring adherence to all statutory timelines. Additionally, you will be responsible for obtaining necessary financial information from customers to facilitate accurate financial assessments.
Legislation, Policy, and Procedures: You will be expected to work rigorously in accordance with the statutory framework for community care. This means adhering to and providing valuable feedback on the council’s policies and procedures related to assessment, care management, and occupational therapy. You will ensure the timely and accurate capture of all case information into relevant systems, fully complying with case recording policies and sharing information with appropriate parties. Maintaining awareness of the safeguarding policy and raising alerts when required is paramount, as is working in line with RBK‘s Equal Opportunities, Health & Safety, and other relevant policies and legislation.
Support Planning and Financial Awareness: You will play a crucial role in promoting early intervention, prevention, customer choice and control, universal services, and the building of social capital within the community. You must be keenly aware of the cost implications for all support planning recommendations. This involves understanding the cost of all commissioned services and clearly advising customers of the financial consequences of their choices, for both the individual and the local authority.
Communication and Teamwork: Success in this role requires you to work actively and co-operatively as an effective and supportive member of the team. Excellent and effective communication with both colleagues and customers is essential for positive outcomes.
Performance and Development: You are expected to deliver services and support in accordance with agreed service standards and the Council’s Customer Service Standards. A commitment to personal performance and development, aligning with the One Council policies, is vital. Finally, you will contribute actively to the overall performance and success of your team.
To maintain confidentiality with regard to customer and carer information, and ensure that access to, sharing of and use of the information complies with relevant policies and procedures, including the Data Protection Act.
Any other duties commensurate with the grade of the post, as may be required from time to time.
About Us
The Kingston Hub supports vulnerable residents who require assistance under the Care Act 2014. Our high-performing team of 15 comprises qualified and unqualified members, senior practitioners, and a team manager. We embrace the STAR Values: Supportive, Transparent, Appreciative, and Respectful in our daily practice.
Our responsibilities include completing Care Act Assessments, care reviews, Mental Capacity Assessments, and Best Interest Meetings. We collaborate with Brokerage to implement care services, partner with GP practices and health colleagues to provide integrated services, and facilitate hospital discharges for Kingston residents through Discharge to Assess pathways.
The team also handles Safeguarding enquiries, promotes resident well-being, and investigates potential abuse and neglect to ensure vulnerable adults receive adequate support, information, and advice. Additionally, social workers complete CHC Checklists, attend DST meetings, and work with colleagues in ICB. We provide information, advice, and signposting to external agencies as needed.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.