Income Officer
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £19.0 to £24.0 per hour |
| Additional salary information: | £19 - £24ph |
| Hours: | Full time |
| Closing date: | 01 December 2025 |
| Location: | St Asaph, Denbighshire, LL18 1UU |
| Company: | Hays Specialist Recruitment |
| Job type: | Temporary |
| Job reference: | 4749422_1764002121 |
Summary
We're seeking an experienced and proactive Income Officer to join our Social Housing client on a temporary basis, for a minimum of 2-3 months. This is a 37 hour per week role, working on a hybrid basis, splitting your week between the office a minimum of 2 days, field-based tenant visits and working from home.
Key responsibilities:
- Manage your own caseload of rent accounts, identifying residents at risk of tenancy failure and taking early action to prevent arrears escalation.
- Carry out face-to-face tenant visits to discuss arrears and provide support, working collaboratively with internal teams to sustain tenancies.
- Devise affordable payment plans to bring accounts up to date, and signpost to external money advice services where appropriate
- Attend meetings with partner agencies (DWP, Local Authorities) to resolve benefit queries
- Prepare reports and maintain accurate records in line with policies
- Contribute to achieving income collection targets and compliance standards
What you'll need to succeed
- Proven experience in income management or rent collection within social housing.
- Strong communication, interpersonal, and negotiation skills.
- Ability to work independently and manage a busy workload.
- Good knowledge of housing legislation, welfare reform, and best practice.
- Full UK driving licence with business insurance (essential for travel).
What you'll get in return
- Competitive hourly rates
- Weekly pay
- Option to be paid PAYE or Umbrella
- Hybrid working and mileage reimbursement
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk