Senior Visitor Experience Officer
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £26,793 per year |
| Hours: | Full time |
| Closing date: | 07 December 2025 |
| Location: | Avebury Estate, Estate Office, High Street, Marlborough, SN8 1RF |
| Remote working: | On-site only |
| Company: | National Trust |
| Job type: | Permanent |
| Job reference: | IRC166985 |
Summary
**Important notice**
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
We’re looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at Avebury, part of the Wiltshire Landscape Portfolio.
This role supports the Operations Manager and focuses on planning and delivering the property's programming calendar, as well as other experiences and activities that support the visitor journey.
Salary: £26,793 per annum
Contract: Permanent
Hours/ Working pattern: Full-time, 37.5 hours per week
What it's like to work here
Avebury is a complex, and very special place. It is a World Heritage Site covering more than 6,000 years of history. At its heart, is Europe's largest megalithic stone circle which attracts people from all over the world. To help explain the history of this site and share some of the archaeological finds discovered here, there is an on-site museum housed in the former Stables building.
There is also a beautiful, Grade I listed manor house set within a six-acre Edwardian garden. The manor is currently closed following flooding in 2024, but will reopen for Christmas this year before reopening fully with a new visitor offer in spring 2026. This is an exciting time to join Avebury and help shape the future of this intriguing property.
A National Trust shop, the Circles Restaurant, and Cobblestones second-hand bookshop complete the visitor offer, all set within the beautiful village itself and part of the designated World Heritage Site.
For more information about our property please visit
What you'll be doing
As part of the Visitor Experience and Operations team, you'll be focused on inspiring and engaging audiences through the highest standards of programming, interpretation, and service. With the guidance and support of the Visitor Operations Manager, you'll lead on planning and delivering the programming calendar including Easter, Summer and Christmas as well as other highlight events like the sculpture exhibition in the garden.
Beyond programming, you'll support the team by helping everything run smoothly during projects and busy school holidays as well as leading on some tasks related to the wider visitor journey.
You'll carry out duty management as needed, and will work weekends when required. Sometimes you may need to get stuck in and help wherever you’re needed, to keep the whole place running smoothly.
You’ll have plenty of opportunities to talk to visitors, introducing them to all that makes Avebury so special. You will also be managing and supervising others, including volunteers.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
Ability to manage and motivate staff and volunteers, including recruitment, rota planning, training, and development.
Experience in delivering, engaging, inclusive, and repeatable visitor experiences through events, exhibitions, and interpretation.
Use audience insight and performance data to evaluate impact and drive improvements.
Responsible for delegated budgets, ensuring cost-effective delivery of services and programming.
Support income generation through admissions, events, membership, and retail, while ensuring compliance and safety.
Additional criteria for all other applicants. We’d love to hear from you if you’re:
experienced in devising and running activities to inspire and engage people
skilled at communicating, and building good working relationships with people in your team and beyond
aware of ways to interpret precious collections of art and objects to a wide variety of people
well-organised, and able to work at pace and keep to time
confident that you can deal with all kinds of people in all kinds of situations
flexible, yet with a focus on always giving high standards of customer service
used to working with and supervising volunteers
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.
We’re looking for someone with great people skills, who loves to inspire and delight by providing top-quality experiences for visitors, to join us as a Senior Visitor Experience Officer at Avebury, part of the Wiltshire Landscape Portfolio.
This role supports the Operations Manager and focuses on planning and delivering the property's programming calendar, as well as other experiences and activities that support the visitor journey.
Salary: £26,793 per annum
Contract: Permanent
Hours/ Working pattern: Full-time, 37.5 hours per week
What it's like to work here
Avebury is a complex, and very special place. It is a World Heritage Site covering more than 6,000 years of history. At its heart, is Europe's largest megalithic stone circle which attracts people from all over the world. To help explain the history of this site and share some of the archaeological finds discovered here, there is an on-site museum housed in the former Stables building.
There is also a beautiful, Grade I listed manor house set within a six-acre Edwardian garden. The manor is currently closed following flooding in 2024, but will reopen for Christmas this year before reopening fully with a new visitor offer in spring 2026. This is an exciting time to join Avebury and help shape the future of this intriguing property.
A National Trust shop, the Circles Restaurant, and Cobblestones second-hand bookshop complete the visitor offer, all set within the beautiful village itself and part of the designated World Heritage Site.
For more information about our property please visit
What you'll be doing
As part of the Visitor Experience and Operations team, you'll be focused on inspiring and engaging audiences through the highest standards of programming, interpretation, and service. With the guidance and support of the Visitor Operations Manager, you'll lead on planning and delivering the programming calendar including Easter, Summer and Christmas as well as other highlight events like the sculpture exhibition in the garden.
Beyond programming, you'll support the team by helping everything run smoothly during projects and busy school holidays as well as leading on some tasks related to the wider visitor journey.
You'll carry out duty management as needed, and will work weekends when required. Sometimes you may need to get stuck in and help wherever you’re needed, to keep the whole place running smoothly.
You’ll have plenty of opportunities to talk to visitors, introducing them to all that makes Avebury so special. You will also be managing and supervising others, including volunteers.
You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:
Ability to manage and motivate staff and volunteers, including recruitment, rota planning, training, and development.
Experience in delivering, engaging, inclusive, and repeatable visitor experiences through events, exhibitions, and interpretation.
Use audience insight and performance data to evaluate impact and drive improvements.
Responsible for delegated budgets, ensuring cost-effective delivery of services and programming.
Support income generation through admissions, events, membership, and retail, while ensuring compliance and safety.
Additional criteria for all other applicants. We’d love to hear from you if you’re:
experienced in devising and running activities to inspire and engage people
skilled at communicating, and building good working relationships with people in your team and beyond
aware of ways to interpret precious collections of art and objects to a wide variety of people
well-organised, and able to work at pace and keep to time
confident that you can deal with all kinds of people in all kinds of situations
flexible, yet with a focus on always giving high standards of customer service
used to working with and supervising volunteers
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places