Switchboard Operator
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £26,007 to £26,180 per year, pro rata |
| Hours: | Full time |
| Closing date: | 08 December 2025 |
| Location: | Middlesbrough, North Yorkshire |
| Remote working: | On-site only |
| Company: | Teesside University |
| Job type: | Temporary |
| Job reference: | T02431 |
Summary
Are you highly organised, customer-focused, and confident on the phone? Join our Campus Services team as a temporary Switchboard Operator, where you’ll be the first point of contact for staff, students, and visitors calling the University.
What you’ll do:
Operate the University’s telephone switchboard and VOIP system.
Answer incoming calls professionally, provide accurate information, and transfer calls to the right department.
Handle messages, update the switchboard bulletin board, and assist with general admin tasks during quieter periods.
Respond promptly to emergency calls and liaise with relevant teams.
Work closely with IT to keep systems updated and resolve technical issues.
What we’re looking for:
Operate the University’s telephone switchboard and VOIP system.
Experience working on a busy switchboard and handling administration tasks.
Strong IT skills, including Microsoft Office and email systems.
Excellent communication and customer service skills, with the ability to manage confidential information.
A proactive team player who can multitask and work independently.
Flexibility and Collaboration:
Campus Services is a dynamic, evolving department. You’ll need to be adaptable, ready to respond positively to reasonable requests, and able to build strong working relationships with students, staff, and visitors, this role is at the heart of our frontline services.
Why join us?
You’ll be part of a supportive team in a role that’s central to the University’s operations. We offer training, development opportunities, and a commitment to equality and diversity.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for University sponsorship under the Skilled Worker visa route.
If you are shortlisted, your interview will take place in person, on campus.
Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
Interview date - 13 January 2026
Every member of our University is part of the inspiring, supportive, and caring community known as Team Teesside. To learn more about Team Teesside click here https://www.tees.ac.uk/minisites/team_teesside/index.cfm
What we offer you:
A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3 and 5 years’ service respectively, plus bank holidays. Entitlement is pro rata for fractional posts.
Special leave to support a range of circumstances.
A variety of provision to support staff with personal development and recognition.
A range of family friendly benefits.
An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources.
More information about our benefits and an employee benefits brochure can be found here https://www.tees.ac.uk/depts/hr/benefits.cfm
Click here for further details of this and other posts at Teesside University.
Please note that we are advertising this vacancy on other websites but we are not using those third parties to collate applications for us. If you are viewing this advert on a third party website please ensure you apply directly to Teesside University (https://www.tees.ac.uk/sections/jobs/index.cfm)
What you’ll do:
Operate the University’s telephone switchboard and VOIP system.
Answer incoming calls professionally, provide accurate information, and transfer calls to the right department.
Handle messages, update the switchboard bulletin board, and assist with general admin tasks during quieter periods.
Respond promptly to emergency calls and liaise with relevant teams.
Work closely with IT to keep systems updated and resolve technical issues.
What we’re looking for:
Operate the University’s telephone switchboard and VOIP system.
Experience working on a busy switchboard and handling administration tasks.
Strong IT skills, including Microsoft Office and email systems.
Excellent communication and customer service skills, with the ability to manage confidential information.
A proactive team player who can multitask and work independently.
Flexibility and Collaboration:
Campus Services is a dynamic, evolving department. You’ll need to be adaptable, ready to respond positively to reasonable requests, and able to build strong working relationships with students, staff, and visitors, this role is at the heart of our frontline services.
Why join us?
You’ll be part of a supportive team in a role that’s central to the University’s operations. We offer training, development opportunities, and a commitment to equality and diversity.
Please be advised that due to the minimum salary thresholds imposed by the UKVI, this post will not qualify for University sponsorship under the Skilled Worker visa route.
If you are shortlisted, your interview will take place in person, on campus.
Please note that the University may ask you to participate in a number of selection activities as part of the recruitment process for this vacancy.
Interview date - 13 January 2026
Every member of our University is part of the inspiring, supportive, and caring community known as Team Teesside. To learn more about Team Teesside click here https://www.tees.ac.uk/minisites/team_teesside/index.cfm
What we offer you:
A holiday entitlement of 185 hours (25 days), increasing to 28 and 30 days after 3 and 5 years’ service respectively, plus bank holidays. Entitlement is pro rata for fractional posts.
Special leave to support a range of circumstances.
A variety of provision to support staff with personal development and recognition.
A range of family friendly benefits.
An employee benefits platform which provides discounts with 350+ retailers and access to health and wellbeing resources.
More information about our benefits and an employee benefits brochure can be found here https://www.tees.ac.uk/depts/hr/benefits.cfm
Click here for further details of this and other posts at Teesside University.
Please note that we are advertising this vacancy on other websites but we are not using those third parties to collate applications for us. If you are viewing this advert on a third party website please ensure you apply directly to Teesside University (https://www.tees.ac.uk/sections/jobs/index.cfm)
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.