Team Manager
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £33,247 to £41,424 per year, pro rata |
| Additional salary information: | dependent on NHS service |
| Hours: | Full time |
| Closing date: | 02 December 2025 |
| Location: | South Queensferry, Edinburgh |
| Remote working: | On-site only |
| Company: | NHS 24 |
| Job type: | Permanent |
| Job reference: |
Summary
Are you an experienced Team Manager looking for a new opportunity?
Would you describe yourself as a motivated and passionate leader who is committed to leading a team by example?
Can you demonstrate the ability to evaluate performance and analyse data to support performance management?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
Where We Are:
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in South Queensferry.
The Role
NHS 24 are looking for an experienced Manager to become part of a multi-disciplinary team. A role where you can make a real difference to people’s lives with a career that is exceptionally rewarding.
The Team Manager will provide visible and accessible leadership to staff within a clinical contact centre environment, managing their own team of direct reports.
Provide supervision on the use of the protocols and processes together with general management support, both at team and shift management level to staff who are working within a patient facing environment.
Key Responsibilities
Play a pivotal role within the management team to support Front Line staff across a number of patient facing services to ensure that patients and the public are first in everything NHS Scotland does
Support the management and development of 12 – 15 direct reports
Handling escalated calls that come through the service
Lead by example, supporting and encouraging others to succeed
Reviewing processes and suggesting areas for improvement with a focus on ensuring all patients are being directed to the appropriate clinical service
Supporting with all aspects of HR including absence management and time sheet authorisation
The successful applicant will:
Have previous experience of managing a Team, preferably within a Contact Centre environment
Have excellent communication skills
Be able to demonstrate the ability to support, guide and develop a team to achieve operational KPI’s
Be Educated to SCQF level 7 or equivalent experience
Have an enthusiastic approach with a professional manner
Demonstrate performance management experience
Possess strong analytical skills with the ability to interpret data/KPI’s to support performance management
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the successful of the organisation.
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 5 £33,247 - £41,424 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
35 days annual leave (rising to 41) pro-rata
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services
HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.
Would you describe yourself as a motivated and passionate leader who is committed to leading a team by example?
Can you demonstrate the ability to evaluate performance and analyse data to support performance management?
Who We Are
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
Where We Are:
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen. This post will be based in South Queensferry.
The Role
NHS 24 are looking for an experienced Manager to become part of a multi-disciplinary team. A role where you can make a real difference to people’s lives with a career that is exceptionally rewarding.
The Team Manager will provide visible and accessible leadership to staff within a clinical contact centre environment, managing their own team of direct reports.
Provide supervision on the use of the protocols and processes together with general management support, both at team and shift management level to staff who are working within a patient facing environment.
Key Responsibilities
Play a pivotal role within the management team to support Front Line staff across a number of patient facing services to ensure that patients and the public are first in everything NHS Scotland does
Support the management and development of 12 – 15 direct reports
Handling escalated calls that come through the service
Lead by example, supporting and encouraging others to succeed
Reviewing processes and suggesting areas for improvement with a focus on ensuring all patients are being directed to the appropriate clinical service
Supporting with all aspects of HR including absence management and time sheet authorisation
The successful applicant will:
Have previous experience of managing a Team, preferably within a Contact Centre environment
Have excellent communication skills
Be able to demonstrate the ability to support, guide and develop a team to achieve operational KPI’s
Be Educated to SCQF level 7 or equivalent experience
Have an enthusiastic approach with a professional manner
Demonstrate performance management experience
Possess strong analytical skills with the ability to interpret data/KPI’s to support performance management
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the successful of the organisation.
Benefits
NHS 24 offers a complete benefits package, with a permanent contract on Band 5 £33,247 - £41,424 Per Annum (pro rata if applicable). Placement on salary scale is dependent on confirmation of previous relevant NHS service.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development. As an NHS Scotland employee you will be entitled to:
35 days annual leave (rising to 41) pro-rata
Development opportunities including study bursaries, e-learning and classroom-based courses
Enhanced pay for working public holidays
Enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme
NHS discounts on goods and services
HELP, employee support and assistance
This is an excellent opportunity for a motivated and experienced individual who is looking for a challenging and rewarding role that will contribute to the success of a public organisation.
Interested?
Please download the Job Pack and Person Specification for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application.
We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this opportunity as well as the Digital Candidate Application Guide which will support you in your application.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.