Contact Centre Coach
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £26,000.0 to £35,000.0 per year |
| Additional salary information: | £31,000 per annum |
| Hours: | Full time |
| Closing date: | 24 December 2025 |
| Location: | Bristol, Bristol, BS32 4QN |
| Remote working: | On-site only |
| Company: | Hays Specialist Recruitment |
| Job type: | Permanent |
| Job reference: | 4749376_1763996373 |
Summary
Your new company
A leading Insurance organisation based in Bradley Stoke, Bristol
Working Pattern
35hrs a week
Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu)
Your new role
- Use performance data, call quality insights, and customer feedback to identify coaching needs.
- Deliver one-to-one and team coaching sessions for agents to drive measurable improvements.
- Collaborate with Team Managers to support agent development.
- Participate in huddles, calibration sessions, and team discussions.
- Maintain accurate coaching records and monitor progress.
- Escalate performance or compliance issues where necessary.
What you'll need to succeed
- Experience in a coaching or performance development position.
- Understanding of sales and retention strategies, including objection handling and compliance.
- Ability to interpret performance data and identify coaching opportunities.
- Skilled in using digital tools and templates to facilitate coaching and monitor progress.
- Exceptional communication and teamwork skills, capable of building trust and influencing positive outcomes.
- Experience supporting a range of team members, from new starters to experienced agents.
What you'll get in return
- Bonus scheme with potential to earn up to 30% monthly
- Free shares awarded to all employees
- Free onsite parking and electric vehicle charging points
- Car salary sacrifice scheme
- Generous holiday allowance of 23 days plus bank holidays, rising to 25 with service
- Pension contributions matched up to 6.5% and life cover up to four times your salary
- 24/7 confidential wellbeing support for you and your family
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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