Supporter Experience Manager
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £35,336.97 per year |
| Additional salary information: | Health Cash Plan, Life Assurance, Mileage, Pension, Discount Card |
| Hours: | Full time |
| Closing date: | 30 November 2025 |
| Location: | Taunton, Somerset |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | St Margaret's Hospice Care |
| Job type: | Permanent |
| Job reference: | 62-25 |
Summary
Are you a Fundraising professional looking to join an insight-led charity? Are you passionate about delivering a gold standard supporter experience?
We have a fantastic opportunity for a Supporter Experience Manager to join our dynamic Fundraising team.
Focusing on maximising income generation potential, you will deliver innovative engagement strategies that are supporter centric and based on insight.
Your day-to-day work will include:
- Take the lead on donor retention, ensuring we have meaningful stewardship plans and activities in place that are donor centric and show impact.
- Make data-driven decisions to plan supporter journeys which reduce attrition and offer opportunity to cross sell different products.
- Oversee the Customer Relationship Management tool (CRM), which underpins all communications with our supporters.
- Utilise the CRM system to analyse data and using insights gained to inform decision making.
- Oversee the management and support of the Supporter Experience team.
Provide regular reporting against donor retention objectives, tracking expenditure, and delivering accurate forecasts.
To be considered for this role, you will need to have:
You will have:
- Experience of delivering high quality customer care within a busy, rapidly changing environment
- Creative and imaginative in approach to ideas and opportunities
- Experience of setting and managing income and expenditure budgets
- Experience of using Customer Relationship Management databases and gathering insight from other sources to enhance the customer experience
- Experience of using data to design and implement supporter journeys and donor retention strategies
Why Join St Margaret's Hospice as our Supporter Experience Manager?
Be part of a local charity: See the outcome of your work and the difference it makes to the patients and families we support here in Somerset.
Autonomy: Freedom to take ownership of your own area, optimising how we use data to shape and implement new ways of working.
Impact: Use data insights to ensure our supporters feel valued, appreciated, and see the impact of their giving.
Professional Development: Take the lead on key projects, developing supporter journeys, and creating a new Reward and Recognition Strategy.
Supportive Team Culture: As well as overseeing Supporter Experience team, you will work alongside our brilliant Copywriter and be fully supported by our Head of Fundraising.
We have a fantastic opportunity for a Supporter Experience Manager to join our dynamic Fundraising team.
Focusing on maximising income generation potential, you will deliver innovative engagement strategies that are supporter centric and based on insight.
Your day-to-day work will include:
- Take the lead on donor retention, ensuring we have meaningful stewardship plans and activities in place that are donor centric and show impact.
- Make data-driven decisions to plan supporter journeys which reduce attrition and offer opportunity to cross sell different products.
- Oversee the Customer Relationship Management tool (CRM), which underpins all communications with our supporters.
- Utilise the CRM system to analyse data and using insights gained to inform decision making.
- Oversee the management and support of the Supporter Experience team.
Provide regular reporting against donor retention objectives, tracking expenditure, and delivering accurate forecasts.
To be considered for this role, you will need to have:
You will have:
- Experience of delivering high quality customer care within a busy, rapidly changing environment
- Creative and imaginative in approach to ideas and opportunities
- Experience of setting and managing income and expenditure budgets
- Experience of using Customer Relationship Management databases and gathering insight from other sources to enhance the customer experience
- Experience of using data to design and implement supporter journeys and donor retention strategies
Why Join St Margaret's Hospice as our Supporter Experience Manager?
Be part of a local charity: See the outcome of your work and the difference it makes to the patients and families we support here in Somerset.
Autonomy: Freedom to take ownership of your own area, optimising how we use data to shape and implement new ways of working.
Impact: Use data insights to ensure our supporters feel valued, appreciated, and see the impact of their giving.
Professional Development: Take the lead on key projects, developing supporter journeys, and creating a new Reward and Recognition Strategy.
Supportive Team Culture: As well as overseeing Supporter Experience team, you will work alongside our brilliant Copywriter and be fully supported by our Head of Fundraising.
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