Project Support Officer
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £38,772 to £39,621 per year |
| Hours: | Full time |
| Closing date: | 08 December 2025 |
| Location: | Newcastle Upon Tyne, Tyne & Wear |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 436315 |
Summary
What are the role responsibilities?
Establishing and maintaining project controls, keeping the project manager informed of the project status
Preparing project performance reports, presenting statistics, and researching new information
Monitoring, managing and updating project risks, escalating when appropriate
Analysing data to identify trends, themes and reporting recommendations for action
Contributing to the planning, development and tracking of delivery plans, supporting programmes to ensure successful delivery
Managing and monitoring project compliance with departmental policies and procedures
Working as part of a team, with colleagues from across the department to deliver customer focused solutions
Building professional relationships with a wide range of internal and external stakeholders
Undertaking activities to support the development of high-quality Business Cases and Benefit Realisation Plans, monitoring the impact
Organising and coordinating key meetings, including preparing agendas, briefing materials and providing secretariat support
Collaborating across the wider team and other government departments to share project delivery best practice
Undertaking learning and development to build your own project delivery capabilities
Our Mission
DWP delivers vital services to some of the most vulnerable people in society. As part of the UK’s biggest public service department, we make sure that millions of people receive their State Pension and working age, disability and ill health benefits each year.
The newly formed Digital and Transformation Group brings together the engine room of transformation into one cohesive unit. The Group drives transformational change across DWP by integrating digital and transformation capabilities, recognising that successful transformation is increasingly underpinned by digital innovation and delivery. More information about the Change Portfolio can be found in the Candidate Information Pack attached.
To deliver DWP’s Major Change Portfolio, we operate a flexible Project Delivery Resource Pool of project delivery professionals. Successful applicants will be posted to the pool and will be assigned to a project in one of our major Change programmes. Assignments vary in length and at the end of your initial assignment you will be reassigned within the pool to another project.
Development Opportunities
The size and scale of DWP means that there are plenty of opportunities to develop, learn and progress throughout your career. We are committed to developing our people now and in the future. Our aim is for our colleagues to be appropriately skilled and qualified from the moment of entry up to becoming an experienced practitioner within their role. To support this aim you may be required to undertake a work-based qualification that relates to your job role, and which will support you in developing your knowledge and skills in both this role and your future career.
Government Project Delivery Accreditation - The job holder will be supported to work towards achieving Government Project Delivery Accreditation where they do not already hold this.
DWP’s Change Portfolio currently consists of 15 Programmes. These programmes broadly focus on creating a more efficient and customer-focused welfare system, driving up labour market participation by removing barriers to work, reducing fraud and alleviating poverty, supporting people with health conditions and disabilities to improve their health outcomes and life chances, and transforming how and where we work as a department, to make our service offering and operating environment better for our customers and local communities and our people as well.
Establishing and maintaining project controls, keeping the project manager informed of the project status
Preparing project performance reports, presenting statistics, and researching new information
Monitoring, managing and updating project risks, escalating when appropriate
Analysing data to identify trends, themes and reporting recommendations for action
Contributing to the planning, development and tracking of delivery plans, supporting programmes to ensure successful delivery
Managing and monitoring project compliance with departmental policies and procedures
Working as part of a team, with colleagues from across the department to deliver customer focused solutions
Building professional relationships with a wide range of internal and external stakeholders
Undertaking activities to support the development of high-quality Business Cases and Benefit Realisation Plans, monitoring the impact
Organising and coordinating key meetings, including preparing agendas, briefing materials and providing secretariat support
Collaborating across the wider team and other government departments to share project delivery best practice
Undertaking learning and development to build your own project delivery capabilities
Our Mission
DWP delivers vital services to some of the most vulnerable people in society. As part of the UK’s biggest public service department, we make sure that millions of people receive their State Pension and working age, disability and ill health benefits each year.
The newly formed Digital and Transformation Group brings together the engine room of transformation into one cohesive unit. The Group drives transformational change across DWP by integrating digital and transformation capabilities, recognising that successful transformation is increasingly underpinned by digital innovation and delivery. More information about the Change Portfolio can be found in the Candidate Information Pack attached.
To deliver DWP’s Major Change Portfolio, we operate a flexible Project Delivery Resource Pool of project delivery professionals. Successful applicants will be posted to the pool and will be assigned to a project in one of our major Change programmes. Assignments vary in length and at the end of your initial assignment you will be reassigned within the pool to another project.
Development Opportunities
The size and scale of DWP means that there are plenty of opportunities to develop, learn and progress throughout your career. We are committed to developing our people now and in the future. Our aim is for our colleagues to be appropriately skilled and qualified from the moment of entry up to becoming an experienced practitioner within their role. To support this aim you may be required to undertake a work-based qualification that relates to your job role, and which will support you in developing your knowledge and skills in both this role and your future career.
Government Project Delivery Accreditation - The job holder will be supported to work towards achieving Government Project Delivery Accreditation where they do not already hold this.
DWP’s Change Portfolio currently consists of 15 Programmes. These programmes broadly focus on creating a more efficient and customer-focused welfare system, driving up labour market participation by removing barriers to work, reducing fraud and alleviating poverty, supporting people with health conditions and disabilities to improve their health outcomes and life chances, and transforming how and where we work as a department, to make our service offering and operating environment better for our customers and local communities and our people as well.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.