Medical Receptionist
| Posting date: | 24 November 2025 |
|---|---|
| Salary: | £12.60 per hour |
| Additional salary information: | £12.60 an hour |
| Hours: | Full time |
| Closing date: | 08 December 2025 |
| Location: | Prudhoe, NE42 5DQ |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0096-25-0001 |
Summary
The Medical receptionist will be required to: Greet patients and book them into the computer system on arrival. (Systmone). Direct patients to clinical rooms when called. Taking in prescription requests whilst on reception. Notify patients if clinics are running late. Answer the phones & deal with all enquiries. Book and amend appointments. Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner. Completion of forms as requested. Extract notes and patients' summaries from computer. Register new patients following the practice protocol. Administration tasks such as completing registrations, deductions, booking interpreters. To bring to the attention of the Practice Management team all complaints, compliments, comments, and suggestions. To report any adverse/untoward incidents to the Clinical Systems Administrator or Practice Manager. To ensure that any accidents/ or near misses are recorded in the accident book and relayed to the appropriate person(s). Dealing with emergency calls or taking requests for urgent house calls and notifying the appropriate person(s). Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately. Completing morning and evening checklist such as adding the clinicians' names to their clinics, replacing stock, and turning computers on/off. Assist in the induction and or training of a new member of staff. Take in monies from patients for insurance reports/ private medicals etc and to record all monies coming into the practice in line with protocol. Room stocking and stock control. Participate in practice meetings. Attend courses as agreed with the Management team. To undertake training, including statutory and mandatory training and to meet personal development needs. General housekeeping of the waiting room and reception areas. At all times provide a caring service and to treat those with whom they come into contact in a courteous and respectful manner. Demonstrate their commitment by the efficient completion of all tasks allocated to them. Ensure building security; have a thorough knowledge of doors/windows/alarm processes. Effectively manage own time, workload and resources. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential. This job description is not an exhaustive list of duties and responsibilities. The post holder will be asked to carry out other duties which are appropriate to the ever developing role.